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MacGuy
Contributor I
Nov 26, 2022 11:55 PM UTC
Answered

Can see Playlists on MacBook M1 Monterey but not on iPhone app

I moved from a different country and computer with my Sonos devices. Therefore I had to move my music folders to a different relative location.

I deleted the old folders from my Music Library in Sonos. Then I added the new folder locations back in Sonos Music Library.

 

Now I can see and use playlists on my MacBook app, but not on the iPhone.

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Airgetlam
AirgetlamAnswer
Nov 27, 2022 2:12 AM UTC

Since that data is actually stored on the speakers, and not on the controller, it’s likely that your iPhone and Mac are connecting to two different subnets on your LAN, which may be likely due to use of a mesh network. Try plugging one of your Sonos devices to the root of your network with an Ethernet cable, and see if it resolves. 

Bruce
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16 replies

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John B
Nov 27, 2022 12:19 PM UTC

No effect on sound but you need everything on the same system for ease of control and in order to play the same music across several speakers.

The app is just a remote control and is currently randomly.attaching to one of two systems. 

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The Girt
Prominent Collaborator I
Nov 27, 2022 12:23 PM UTC

👍👍👍 thanks John, just nervous of doing it in case I screw it up, not very techy as you can probably tell.

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John B
Nov 27, 2022 12:25 PM UTC

You won't screw it up.

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    MacGuyAuthor
    Contributor I
    Nov 29, 2022 11:08 AM UTC

    Since that data is actually stored on the speakers, and not on the controller, it’s likely that your iPhone and Mac are connecting to two different subnets on your LAN, which may be likely due to use of a mesh network. Try plugging one of your Sonos devices to the root of your network with an Ethernet cable, and see if it resolves. 

    Thanks for the quick reply, I will give it a try!

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      The Girt
      Prominent Collaborator I
      Dec 3, 2022 9:57 AM UTC

      Hi John. Me again, sorry to bother you. I have tried to do a factory reset on my Beam. Followed the instructions as shown and held the Pause/play button as I plugged it in. I don't have a join button. The light just flashed white, then flashed a little quicker but never flashed orange or green. I tried to add the product to my existing system as instructed but it didn't find it the product. The beam still works as it did before,  Don't know if you can help? Thanks

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      The Girt
      Prominent Collaborator I
      Dec 3, 2022 4:46 PM UTC

      Hi everyone.  Can anybody help me please. I have tried to do a factory reset on my beam 2 as per the instructions to do this. All I get when I press the play/pause button is a flashing white light which then stops. It doesn't flash orange and white or green. Am I doing something wrong? I'm not very techy so any help would be great. Many thanks 😊 

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