Skip to main content
Contributor I
May 8, 2024
Answered

Bring back the ability to search music library

  • May 8, 2024
  • 119 replies
  • 6027 views

I have been using Sonos for several years, and it is attached to a streaming service and my music library on a USB drive, which has years worth of accumulated music, including a lot not available on streaming. I have just (8 May) updated to the new Sonos app. Now I can still see and trawl through my music library, but cannot search in it. The general search function just returns the streaming and Sonos radio results, and there’s no dedicated search for the music library. This effectively cuts off my access to my own music, by making it prohibitively difficult to find anything. Please bring this functionality back. I know you want to prioritise revenue generation, but this is disrespectful to your customers.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by BazDistro

Taking away search capabilities is bad enough—I’m already looking for Sonos alternatives. But they also removed the alphabetic side bar that allowed us to more efficiently move around the library. It’s hard to imagine this was an oversight. It’s a concerted effort to turn us away from our own music libraries and I agree with others who interpret this as egregious disrespect. If things remain unchanged, this is an absolute deal breaker. I don’t use streaming services and never wish to. Sonos is useless if it cannot help me to easily stream my own carefully curated music collection. 

119 replies

Trending Lyricist I
May 18, 2024

Yo, Maxime.  This is on you, buddy.  Get off your ass and restore our music libraries to us.

(Copied and pasted this gem from an article yesterday…..)

 

Sonos has defended the redesign as necessary and said it was a courageous move. Chief product officer Maxime Bouvat-Merlin said that these sacrifices were necessary in order to launch the new app but that the company plans to bring them back in future releases. 

Lyricist III
May 18, 2024

A bit like putting your car in for a service and it being given back without a windscreen, headlights or brakes, then the garage tells you not to worry, they can reinstall them in the coming weeks. Really useful.

Contributor I
May 18, 2024

You cannot be programmed to take the next clot shot if you’re listening to your own music. 
 

There just aren’t any other explanations that make sense to me. 
 

have fun

 

but somebody in another thread mentioned the app SonoPhone/SonoPad and reports are positive, and will try as well. 
obviously Sonos, if satisfaction cannot be found using your product, then, well, the product won’t be used.  

Lyricist III
May 18, 2024

Sonos has defended the redesign as necessary and said it was a courageous move. Chief product officer Maxime Bouvat-Merlin said that these sacrifices were necessary in order to launch the new app but that the company plans to bring them back in future releases. 
 

SACRIFICED THE CUSTOMER EXPERIENCE by deliberately releasing a seriously flawed product!

ineptitude of the highest order should be sacked

May 19, 2024

Add me to the list. Frustrating. 

Lyricist I
May 19, 2024

Eliminating music library search and alphabetical quick search bar can only be intentional. They want us all streaming music, making their contracts with those streaming services more valuable. I won’t do it and am searching out an alternative. Thanks for a frustrating weekend of updates, Sonos.

Lyricist I
May 20, 2024

I agree that this move by Sonos was unacceptable. If they restore library search extremely soon (as promised in the community meeting last week, link below), I’ll consider staying a customer.

I hope Sonos has learned that they need to actually support their customers actual uses of their systems as they evolve their apps. This kind of ill-considered move is exactly the kind of thing that will lose them customers like me.

Contributor II
May 20, 2024

To all, it is very disappointing indeed.

I have found out a temporary work around, probably only for Apple (I) IMac(book)

I now play my library via app Vox. In the sound button (top of screen) I can select my Sonos rooms as “speakers”. One has to drag the music files in the VOX app.

It has some disadvantages, but it works.

 

 

 

Prominent Collaborator I
May 24, 2024

Search is dreadful now.  If they bring it back for the library, it will probably be the same mess: there’s no searching artists, songs, albums, etc - just search.  So, whatever you search for you get everything there is that contains ANY of the words in the search.  Putting the search phrase in quotes doesn’t help. Sonos are all Bozos - pathetic.

Contributor II
May 25, 2024

Another example of corporate ‘customer blindness’.  First I lost my desk-top access because I choose to stay with Windows7 and it is deemed no longer compatible.  Now I have lost access to my music library and can only use Sonos supplied music.  

This is not what I purchased my system for, several years ago.  I may as well bin the whole thing and look for another supplier.  Not that Sonos will care - I am just another whinger in their eyes.