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Contributor I
May 8, 2024
Answered

Bring back the ability to search music library

  • May 8, 2024
  • 119 replies
  • 6027 views

I have been using Sonos for several years, and it is attached to a streaming service and my music library on a USB drive, which has years worth of accumulated music, including a lot not available on streaming. I have just (8 May) updated to the new Sonos app. Now I can still see and trawl through my music library, but cannot search in it. The general search function just returns the streaming and Sonos radio results, and there’s no dedicated search for the music library. This effectively cuts off my access to my own music, by making it prohibitively difficult to find anything. Please bring this functionality back. I know you want to prioritise revenue generation, but this is disrespectful to your customers.

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Best answer by BazDistro

Taking away search capabilities is bad enough—I’m already looking for Sonos alternatives. But they also removed the alphabetic side bar that allowed us to more efficiently move around the library. It’s hard to imagine this was an oversight. It’s a concerted effort to turn us away from our own music libraries and I agree with others who interpret this as egregious disrespect. If things remain unchanged, this is an absolute deal breaker. I don’t use streaming services and never wish to. Sonos is useless if it cannot help me to easily stream my own carefully curated music collection. 

119 replies

Lyricist III
May 14, 2024

This change really makes the product less interesting and I regret buying so many.
When I read about the changes I was really hoping to be able to keep the old app but the new one was forced on me!
Now I suddenly can find my library but only play one song at the time. Not a complete record.

My NAS has now disappeared completely from the app

Mine too. It does seem to be getting progressively worse on the new app, thankfully I can still access via the old one but not everyone is so fortunate. And there was I about to shell out for an Amp, Beam and mini-Sub. Just glad all this happened first as those sales have now been lost, along with all trust in Sonos.

Lyricist II
May 14, 2024

NOT SURE IF THIS HELPS YOU.

"Can I revert to a previous version of an app iOS?

To do this, go to the My Apps section in iTunes; you will find all the purchased and synced applications. Choose the app to downgrade and select the version number from Get INFO" 

This might still be available from Windows or an older version of macOS. iTunes for macOS has been replaced with Apple Music which is primarily focused on Apple’s Music service and no longer syncs iOS apps.

We have a PC running Windows in our house, so I may try this. Thanks, @moe_2020!

I hope it helps because the new app is literally unusable, let me know if it works, so we can advise others. 

I found that the macOS desktop version of the Sonos app has not yet been updated with the new changes. So I will be strictly using the Desktop app until they appease us folks.

It’s a bit annoying to have to use a computer to easily access my personal library, but it certainly beats having to scroll for 20 minutes in the mobile app.

Lyricist I
May 14, 2024

Is there any news if they also bring the Sonos playlists back in the new app? Over the last 10 years I have created many of those and no way to see them or start them with the new app. I know they are still on the system but I cannot understand this is also gone. Even when you only use streaming services, you might combine a playlist with content from different services. 

Trending Lyricist I
May 14, 2024

I really am not sure where to turn… This New App will not browse to my library folders and play or que up the contents of a folder. Since the new app, it will only que ONE SONG at a time?! This has ruined how our household uses your product entirely, as everyone in our household uses our servers for music streaming to various locations in the home. This feature is why we have continued to grow our Sonos product line, but now - we have a house of speakers that can play one song at a time?  Can we fix or roll-back this now vs waiting and hoping ? 

Lyricist I
May 14, 2024

This is a death sentence for them. I'm not buying Sonos again if I can't search my library.

Lyricist I
May 15, 2024

Just found this thread as I was trying to figure out why I could no longer search my library, what an absolute disgrace of Sonos to remove such basic functionality.

 

this is exceptionally poor, trying to use the app to find My music to play on My system was making me so angry and to find out it was deliberately has infuriated me.

 

I’ve just added 2 ERA300’s to my setup and won’t be adding anymore Sonos speakers unless this is resolved.

 

I refuse to pay monthly subscriptions for everything.

Lyricist I
May 15, 2024

Sonos - what were you thinking!?

Did you seriously think you'd get away with this sleight of hand, this virtual overnight, unannounced theft of our lovingly-collected tracks and special recordings curated for our unique playlists?

Yes, just like so many others who've written in, my Sonos system has been rendered useless and I'm cancelling my Deezer subscription service since it can no longer serve its purpose. You've given us instead thousands of radio options, none of which carries the music I love in a form I can play my way when I want it.

So, Sonos, what are you going to do about it? When are you going to respond with an apology and the restoration of a service that was truly revolutionary?

WiggyToo
Trending Lyricist I
May 15, 2024

I discovered this backward step when reading a review of the app, and of the new web based version for desktop - both of which lose this Music Library Search, the old desktop app still has it, but that is not being updated as far as I know, so at some point this will disappear.

I guess the tech reason for it is that all the data comes from the cloud so they’ll need to sync info from our local libraries to the cloud for the apps to see it.

As an aside, I have a Plex server running which also points to my Music Library - this is great for streaming your music on your phone away from home. Plex can be added to Sonos as a service and is searchable - not tested it much though.

Not ideal, but might be a good work around until they fix it (which I’m sure they will), I don't know what proportion of Sonos users use local Music Libraries a lot but my guess would be a reasonable minority so the app’s first release has been targeted at the majority (all a guess).

Yours hopefully,

Gav

PS - quote from another Topic “In addition and contrary to some speculation, local Music Library is not going anywhere, though SMBv1 support has been permanently removed. Local Music Library searching is something that is still being worked on.”

Lyricist III
May 15, 2024

They shouldn't be aiming to keep the majority happy, or the minority. With what people have spent on Sonos equipment they should be keeping EVERYBODY happy, not A at the expense of B. By their own admission they are so swamped with complaints about this app update that they can't keep up. Big mistake. Huge.

It smacks if the New Coke fiasco from the 80s. I expect nothing less than a grovelling apology at some point and I may need an incentive if I am to expand my system any further.

WiggyToo
Trending Lyricist I
May 15, 2024

@RoyBucks I agree, but my guess is that they prioritised one over the other to get the app out. Maybe there was some other time pressure such as the removal of the insecure SMB1 which has security risks. Time will tell.