Contributor I

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Bluetooth Connection

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Can't get my phones Bluetooth to connect to my sonos ultra soundbar. Followed the instructions and can't find the device or connect to it why?

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Mr. TAnswer

At this stage, I’d contact Sonos Support. A diagnostic from your system should hopefully evidence why the Arc Ultra is failing to pair with your phone.

Mr. T

Can you put Arc Ultra in pairing mode so LED is flashing blue?

https://support.sonos.com/en-gb/article/pair-sonos-arc-ultra-with-bluetooth

Assuming you have setup the Arc Ultra on WiFi first and not attempting to connect by Bluetooth out-of-the-box.

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RunequestAuthor

Contributor I

Yes set up using WiFi then tried to pair the Bluetooth with the flashing blue light on the sonos bar several times would not connect.

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Mr. T

Yes set up using WiFi then tried to pair the Bluetooth with the flashing blue light on the sonos bar several times would not connect.

If you disable then re-enable Bluetooth on your phone, does the Arc Ultra then show as an available connection?

Also what phone are you using?

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RunequestAuthor

Contributor I

Yes shows its there cannot connect to it when trying to pair. Using a Samsung Android phone. .

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RunequestAuthor

Contributor I

Keep getting couldn't connect?

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Mr. TAnswer

At this stage, I’d contact Sonos Support. A diagnostic from your system should hopefully evidence why the Arc Ultra is failing to pair with your phone.

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RunequestAuthor

Contributor I

Thanks

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