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Eddiemac100
Avid Contributor I
September 12, 2025
Answered

Beam Gen 2 stops playing on sonos radio

  • September 12, 2025
  • 4 replies
  • 144 views

Hi.

Have a sonos beam gen 2 and sub mini. 

Sometimes listen to sonos radio. The problem is after a short while it stops playing. If I try and restart all it says is, couldn't play content try again 

Have tried reseting my phone, unplugging the beam gen 2 which means I have to reconnect to my network but still the same. Have now done this more than once but still the same.

Both the Beam Gen 2 and sub mini are less than 3 months old. 

Would be greatful of any suggestions or recommendations. 

Thanks

Eddie

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Best answer by Airgetlam

Sounds like there’s some issue with your system maintaining a connection with the various stations. I’d certainly try a network refresh, which it seems you’ve almost done already, just missing the one key component.

Try unplugging all you Sonos devices again from power, then reboot your router. Give the router a couple of minutes to recover, then plug in your Sonos devices to the power again. Give them a couple of minutes to boot up and reconnect as well, then check for updates and apply them, and finally test your playback. .

This should fix your issue, however, if it doesn’t, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

4 replies

Airgetlam
AirgetlamAnswer
September 12, 2025

Sounds like there’s some issue with your system maintaining a connection with the various stations. I’d certainly try a network refresh, which it seems you’ve almost done already, just missing the one key component.

Try unplugging all you Sonos devices again from power, then reboot your router. Give the router a couple of minutes to recover, then plug in your Sonos devices to the power again. Give them a couple of minutes to boot up and reconnect as well, then check for updates and apply them, and finally test your playback. .

This should fix your issue, however, if it doesn’t, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
Stanley_4
Stanley_4
Grand Maestro
September 12, 2025

Having to reconnect to your network after a Beam reboot is very odd, I second the suggestion to send the diagnostic and call into Sonos support. 

    Eddiemac100Author
    Avid Contributor I
    September 12, 2025

    Thanks again. Will do as advised and try the above. Hopefully this sorts it.

     

    Eddie

      Eddiemac100Author
      Avid Contributor I
      September 16, 2025

      Well, a big thanks to the given advice. Have carried out the above as advised and up to now playing fine now. Fingers crossed will continue like this.

      Thanks again 

       

      Eddie

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