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Lozboz
Chromatic Producer I
July 7, 2023
Answered

BBC Sounds stopped working?

I have lots.of Sonos gear,... and been a user for 6 plus years... Never had an issue with streaming the BBC,.and negotiated the Tunein/BBC Sounds change with no disruption. 

Suddenly yesterday morning I was unable to connect to BBC Sounds. 'the  connection to BBC Sounds was lost'. I've reauthorise, deleted reconnected etc. Yes, my account thas a UK. Address.etc.

I can Bluetooth from my phone or tablet to a Move, but nothing on all the speakers.  I've tried my usual favourites and direct from the BBC service. 

Has anyone else had this?  Is it an update issue? Have Sonos and the BBC fallen out (again!) 

Any help would be appreciated

 

Cheers

 

 

 

 

 

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LozbozAnswer
Chromatic Producer I
July 8, 2023

Thanks for your suggestion.  I hadn't contacted the BBC, but as sudden as it stopped working, all day yesterday, this morning it's playing quite happily. 

I haven't changed anything so it would appear to be a BBC issue.

Thanks for taking time to help. 

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20 replies

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Gliderman
Trending Lyricist I
July 24, 2023

Same here - no live BBC radio stations for the past hour.

jreddaway
Renowned Enthusiast I
July 24, 2023

Same here. It was working at 10:00 today (Radio 4) but now only World Service is available on BBC Sounds/Sonos although all BBC radio services are running fine on my portable (Android) gadgets.

Looks like a BBC problem,  but hope it gets sorted before the cricket starts again.....

jonnystarfish
Lyricist III
July 24, 2023

Might be worth using this new thread if it stays broken - 

 

    TimApp
    Lyricist II
    July 24, 2023

    Same with me at around 11.30am, no warning 

    Jacisam
    Lyricist I
    July 24, 2023

    Live radio was working fine for me earlier this morning, now when I select a station the information on the show appears but it doesn’t play. If I hit play on the app it thinks about it for a second and then just stops. Archive stuff is playing fine, and all other apps are working fine.

    techiebod
    Lyricist I
    July 24, 2023

    As said on the other thread too, Sonos have acknowledged the fault here: https://status.sonos.com/

      ian wardleworth
      Contributor I
      July 24, 2023

      It is back on again as if by magic. After a thoroughly unhelpful call to SONOS support (during which I was asked to reboot all my speakers and whilst I was doing this the agent closed the call!) If I am asked to review the call I will complain as it really wasn’t acceptable behaviour!

        Filipino
        Lyricist I
        July 24, 2023

         While the BBC integration fails, the BBC Sounds Communiy Edition seems to work without any problems.

         

        LozbozAuthor
        Chromatic Producer I
        July 24, 2023

        I am the original post on this thread.   My experience for the last couple of weeks since is that sometimes it works and sometimes it doesn't!  No consistency. 

        More often than not it will not connect via the BBC Sonos service.  Sometimes it only works if initiated from Alexa. Other times nothing works.

        Is this a BBC issue or Sonos?  Bloomin annoying! 

        echinida
        Contributor I
        August 13, 2023

        I have had trouble connecting to BBC sounds. I have now tracked it down to my router. If it connected to a 5g 3uk network it takes 5-10 try s to connect. If I switch the router to 4g only it works perfectly! I will see if Sonos support have come across this but probably they will say they don’t support LTE

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