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dan9000
Avid Contributor I
Apr 20, 2022 8:59 AM UTC
Answered

BBC Sounds Service Not Working

Hello all,

I have successfully added and authorized the BBC Sounds app within Sonos, but get an empty window with the message ‘Can’t browse music’. I am in the UK. I can’t see any mention of this problem anywhere. Any suggestions?
Thanks

 

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John BAnswer
Apr 22, 2022 10:41 AM UTC

😬 … 8.4

But I have lots of other music services on there with no problem. Perhaps this is a step too far for my system, if nobody else is reporting difficulties setting it up, it’s probably the old system.

I don’t think so.  Have you checked that your Sonos account is set up with location of UK?

Edit - sorry, just noted the 8.4 software is what you are referring to.  Yes it’s probably that.

What is keeping you on 8.4?  CR100?

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8 replies

bockersjv
bockersjv
Local Superstar
Apr 20, 2022 9:01 AM UTC

Have you set up a BBC Sounds account?

 

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dan9000Author
Avid Contributor I
Apr 20, 2022 9:06 AM UTC

Thanks for the reply. Sonos took me to the BBC website to login using my existing BBC login, which I did, and then returned to Sonos.

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106rallye
106rallye
Apr 20, 2022 10:58 AM UTC

And all is well?

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dan9000Author
Avid Contributor I
Apr 20, 2022 11:37 AM UTC

Sorry for the ambiguity: no, nothing happens. I get a blank screen and ‘Unable to browse music’ with a grey folder icon. Both on my iPhone and Desktop Sonos app,

 Is there a minimum version of Sonos this requires to work?

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106rallye
106rallye
Apr 20, 2022 2:51 PM UTC

I seems S1 gives more problems than S2. What version are you on?

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dan9000Author
Avid Contributor I
Apr 20, 2022 3:21 PM UTC

😬 … 8.4

But I have lots of other music services on there with no problem. Perhaps this is a step too far for my system, if nobody else is reporting difficulties setting it up, it’s probably the old system.

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John BAnswer
Apr 22, 2022 10:41 AM UTC

😬 … 8.4

But I have lots of other music services on there with no problem. Perhaps this is a step too far for my system, if nobody else is reporting difficulties setting it up, it’s probably the old system.

I don’t think so.  Have you checked that your Sonos account is set up with location of UK?

Edit - sorry, just noted the 8.4 software is what you are referring to.  Yes it’s probably that.

What is keeping you on 8.4?  CR100?

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dan9000Author
Avid Contributor I
Apr 22, 2022 11:02 AM UTC

 

 

 

What is keeping you on 8.4?  CR100?

Yes, exactly: the CR100 mounted on the kitchen wall still works perfectly!

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