BBC Sounds missing from Services

14 replies
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My profile address is in the UK, but I’m unable to link to BBC Sounds as it doesn’t appear in the services list

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M

MGRTAnswer

Contributor I

Thank you everyone for your input and suggestions. After checking for system updates for the fourth or fifth time the problem has now resolved itself. Still don’t really know what the problem was or what solved it, but I’ve now successfully linked to BBC Sounds. Thanks again.

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M

MGRTAuthor

Contributor I

I tried that, but afraid it didn’t help

Just to confirm, that you have selected the U.K. from the list of countries in your online Sonos profile and saved the setting afterwards? See screenshot attached.

Just want to double check that’s the area you have checked and that the same ‘profile’ shows a list of your current Sonos products on the System ‘Tab’ (menu) option?

Yes, had done that earlier. Problem has now resolved itself. Not sure why, as I did nothing I hadn’t done before, but thank you for your input.

D

Dancollinsuk

Lyricist I

Same problem. How is your resolved?

Ken_Griffiths

Same problem. How is your resolved?

What have you tried so far - have you set your online profile to show United Kingdom in your country settings as per the screenshot posted earlier in the thread.. did you check that your Sonos devices are showing on the ‘System’ section in the same online profile?

Airgetlam

And are you actually in the UK? There might be some geofencing going on beyond just the Sonos database’s service address….

Bruce

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