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Simon_140
Enthusiast II
June 22, 2025

BBC Sounds / continue listening

  • June 22, 2025
  • 9 replies
  • 230 views

Hi, I have messaged about this before and you told me that you could see it was an issue for iPhone users only but that it wasn’t a priority. 
I’d really like it to be fixed, because after all this time it appears to me that it’s not going to be. 
The issue is that the when I try and ‘continue listening’ a BBC Sounds title it just starts from the beginning. 
 

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    9 replies

    Sotiris C.
    Sotiris C.
    Sonos Staff
    June 23, 2025

    Hello ​@Simon_140, welcome back!

    I am sorry to hear you are experiencing an issue where tapping “Continue listening" from BBC Sounds within the Sonos App, the playback starts from the beginning.

    I had a look at the internal notes and your previous thread in regards to this issue and as it was told there, this still has low priority.

    At this point, I’m gonna mark this thread as a feature request and forward it to the appropriate teams, since this function in combination with Podcasts and BBC Sounds is not yet available within the Sonos App.

    I hope this helps.

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    Simon_140Author
    Enthusiast II
    June 23, 2025

    Hi there 

     

    Thanks for responding. 
    But, this is not a feature request - It’s a feature that already exists (and one which worked on the previous app), but doesn’t function; there’s a whole section titled ‘Continue Listening’ within the BBC Sounds section  

    According to the previous thread it does work for Android users, but not iOS. 

      Mr. T
      Mr. T
      June 23, 2025

      Just tried this on an iPhone and BBC Sounds ‘Continue Listening’ selections do resume from the last played position and not from the start.

      Is your Sonos app/devices fully updated?

      Simon_140Author
      Enthusiast II
      June 23, 2025

      Everything is up to date; are you playing that from the Sonos app?
      The ‘Continue Listening’ section hasn’t functioned for me since the app update last year. 
      If I find the title under ‘Subscribed’ and then play an ep from within that it carries on from where I left off, so the data is obviously there, somewhere. 

      Mr. T
      Mr. T
      June 23, 2025

      Everything is up to date; are you playing that from the Sonos app?
      The ‘Continue Listening’ section hasn’t functioned for me since the app update last year. 
      If I find the title under ‘Subscribed’ and then play an ep from within that it carries on from where I left off, so the data is obviously there, somewhere. 

      Yes, resuming play from the Sonos app version 80.22.33

      As it’s working for me, you may be better contacting Sonos Support to investigate further as to why it works for some but not others.

        Simon_140Author
        Enthusiast II
        June 23, 2025

        Yes, that’s the app version I have.

        I’ll try support - thank you.

          Simon_140Author
          Enthusiast II
          June 24, 2025

          Hi ​@Mr. T,

          Can I just check that you’re definitely playing something from within the BBC Sounds ‘Continue Listening’ section within the Sonos app and that your iPhone is on iOs version 18.5?

          I just spoke with someone on the support line and they advised me to do a reboot of all my speakers and router, which I’ve done and the problem is still there.

          It’s just weird to me that it works from the Sonos app (not the web-app) on my MacBook and your iPhone, but it doesn’t work on the two iPhones we have in this house or the web-app; in other words, I can only get it work when I use the pre-May 2024 iteration of the app on my MacBook.

          Thanks for your help!

          Mr. T
          Mr. T
          June 24, 2025

          Yes, 100% I’m playing from BBC Sounds > Continue Listening section within the Sonos app, with iPhone on iOS 18.5. iPad Pro also works using iPadOS 18.5

          I did recently remove and reinstall BBC Sounds on Sonos, so maybe that is a factor?!

           

           

          Simon_140Author
          Enthusiast II
          June 24, 2025

          Thanks ​@Mr. T your help is much appreciated. 
          I’ve deleted and re-added BBC Sounds and it’s still the same. I’ll try support again tomorrow - I’m determined to work out what it is now. 

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