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Best answer by Corry P

Hi @Datz53 

Welcome to the Sonos Community!

Our records show you to be in France. Please sign in at https://login.sonos.com and go to your Profile page (after clicking the person icon at top right). Once there, you can click the Edit button and update your address. Please remember to save changes.

It may take up to 24 hours for the change to take affect in the Sonos app, but you can hurry this along by uninstalling and reinstalling the app on your device.

I hope this helps.

4 replies

Corry P
Corry PAnswer
Sonos Staff
January 4, 2024

Hi @Datz53 

Welcome to the Sonos Community!

Our records show you to be in France. Please sign in at https://login.sonos.com and go to your Profile page (after clicking the person icon at top right). Once there, you can click the Edit button and update your address. Please remember to save changes.

It may take up to 24 hours for the change to take affect in the Sonos app, but you can hurry this along by uninstalling and reinstalling the app on your device.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Datz53Author
    Contributor II
    January 4, 2024

    Many thanks no idea why it thought I was in France 🤷‍♂️

    Datz53Author
    Contributor II
    January 4, 2024

    Seems like I’ll have to wait, reinstalling the app made no difference. I’ll let you know when it’s showing. 

    Corry P
    Corry P
    Sonos Staff
    January 4, 2024

    Hi @Datz53 

    Apologies - I may have misremembered. Perhaps it’s rebooting the phone that hurries it along.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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