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Don3
Contributor I
June 23, 2023

Authorisation

  • June 23, 2023
  • 4 replies
  • 84 views

Upon attempting to open Sonos, my MacBook Air cannot find my Sonos system (sub, 2 x Play 1, soundbar in family room and 1 x play 3 in bedroom). When I try to update to update the controller, the message is that I am not authorised to make changes. I have owned this system for 10 years and this issue has never arisen before. I recently updated my MacBook Air to Ventura 13.4.1. The Sonos help bot is not helpful at all. Has anyone else had any similar problems? Any hints?

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4 replies

AjTrek1
AjTrek1
June 23, 2023

Hi

  • Click on the Apple in upper left corner of display > System Settings > Privacy and Security > Accessibility > Locate Sonos > Move Slider Button to Right (Make sure it’s Blue).
  • Click on the Apple in upper left corner of display > System Settings > Privacy and Security > Security > Select App Store and Identified Developers

Try updating Sonos app

Together Everyone Achieves More = T.E.A.M.
Don3Author
Contributor I
June 24, 2023

Many thanks AjTrek1. Have checked the settings as advised and all was correct. It looks like i will have to re-install the app and the whole system as the next step.

Thanks again,

Don3

AjTrek1
AjTrek1
June 24, 2023

Reinstalling the Sonos app may help. When say “reinstall the system” do you mean the MacOS? If so you should make a Time Machine back-up first to restore your system in case of a catastrophe data loss of everything during the re-install process.

Together Everyone Achieves More = T.E.A.M.
Don3Author
Contributor I
June 24, 2023

Thanks again, I hope not to have to reinstall the whole system, but regular time machine backups are useful. I’ll start with the Sonos app reinstallation first.

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