Audio dropout on BBC Sounds

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Seen a number of threads on the topic of audio dropout on BBC Sounds, however not sure if there is a definitive fix

I've seen this problem within the last week. Select a BBC station and it drops out after a few seconds. It does this a number of times and then appears to settle.

Does anyone have a fix for this?

Thanks

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Corry PAnswer

Sonos Staff

Hi @POG2023

Thanks for the diagnostics - they show that the Play:3 is having problems with writing data to it’s sound device. In short, it has developed a fault that I don’t think can be fixed.

It’s possible that you could decrease the frequency of the issues you experience by following some of the advice below, but I doubt that you’ll be able to eliminate it entirely.

Wire the Play:3 to the network via ethernet, if possible, and disable it’s WiFi (Settings » System » Kitchen » Play:3 » Disable WiFi) to prevent it becoming a hub for the other speaker.
Reduce the load on the player by turning off Crossfade and Shuffle.
If you ever group your speakers together, be sure to start with Living Room and add Kitchen to it, not the other way around.

It’s also conceivable that a factory reset of the Play:3 would help, but I personally think it is doubtful.

If none of the above helps, I think you’ll need to replace the speaker. I recommend calling in to discuss your replacement options - you will be able to get a discount on a replacement.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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POG2023Author

Avid Contributor I

Thanks again Corry.

I did mean when a station is selected. And, yes, the speakers are on 24/7...which is why I found it unusual that the station would dropout while the units are permanently on

In the interim, I have connected only the Play 1 and it is operating fine today.

I may connect the Play 3 Up over the weekend to see what happens and how the unit operates.

Ultimately I may have to select a new Sonos unit as you suggest.

Will provide further updates as we progress

Regards

Corry P

Sonos Staff

Hi @POG2023

Ah - it’s probably not related to thermals then, and instead just the issue I described after first seeing the diagnostics.

It’s certainly unusual - the issue I described (with the specific errors I see in the logs) isn’t known to happen with the Play:3, though it’s not impossible, I suppose. It’s a first for me. I’m not sure of the exact nature of the issue, but it does tend to only manifest with certain music sources. BBC Sounds isn’t listed as one of the examples, but it is a fairly new service, so that’s not surprising. You may find that the Play:3 works perfectly with some other sources (though probably not with Spotify).

There’s also the mitigation steps listed in my previous post. I don’t think there’s a way to solve this altogether, however, short of a replacement.

I promise I am not on commission.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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POG2023Author

Avid Contributor I

Thanks again for your detailed information Corry.

I'll try the Play 3 once again and see how it performs. I'll report my findings.

Thanks again and have a good weekend.

Regards