Contributor I

Question

Atmos sound stopped working in Era 300

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I set up my Era 300 speaker yesterday, testing it with Apple music. Both lossless and Atmos sound worked fine. Today, the speaker doesn't play Atmos at all.

If I select in IPhone music settings “Atmos automatic", I get Atmos sound with my AirPods Pro (audible and shown in the Apple music app). When switching to Era300, the Apple music switches automatically to lossless. If I select “atmos always on” in the iphone music settings, I get again Atmos sound with my AirPods Pro but even the lossless sign disappears from the Apple music app. Thus, Era300 is playing only normal voice quality, not even lossless. It is of course noticeable in the Era300 sound quality that it doesn't play Atmos.

I haven't found any way to get Atmos working with Era300 even though it worked well yesterday. Reboots and any changes in settings doesn't help. As Atmos is a major value point of Era300, and Apple music one of the major services for Atmos music, I will return the product unless I get this issue fixed. Any ideas what's going on and how to resolve this?

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D

Dimon

Lyricist II

Same problem here (region The Netherlands). Please let us know when problems are solved.

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P

posttad

Trending Lyricist I

Same problem in Poland, no Atmos in Apple Music via Sonos (2 x Era 300).

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AjTrek1

@yakuzah

As @Corry P has said it’s not a Sonos issue. See the screen shot below playing via the Sonos App. My Era 300 stereo pair is called Fireplace. BTW..,have you updated your Sonos gear and the App?

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Together Everyone Achieves More = T.E.A.M.

F

Francesco1973

Lyricist II

Exactly the same problem here. Arc + sub + 2xOneSL

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J

jonathankillip

Lyricist I

Same problem as well. Amazon works fine,Apple Music not.

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P

palmet

Lyricist I

Same issue here. Arc era 300x2. No atmos playing within Sonos app playing Apple Music. worked fine yesterday so something has changed

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N

Naturally

Lyricist I

Same issue here playing Apple Music in Sonos app. Chicago, USA. Arc + sub + 2 era 300. Tried everything.

Fix this.

Too expensive to have this issue. I was really looking forward to the Spatial Audio experience. You’re ruining my Father’s Day.

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Y

yakuzah

Trending Lyricist I

@Ajtrek

the issue has nothing to do with client versions or firmware.

Both my Sonos app and hardware is running the latest.

Amazon music works. Apple Music does not. The music as far as I am aware is streamed through Sonos service and is stripping the atmos from Apple Music tracks.

Or the music is being stripped of atmos due to a firmware bug

Spatial music is enabled in the app otherwise Amazon atmos Would not play

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F

Francesco1973

Lyricist II

Since I don’t have Eras but Arc + OneSLs, it looks the issue is more Arc- than Era-related

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P

posttad

Trending Lyricist I

2x Era 300 restored to factory settings, Log out and log back in to all accounts. Restarted iPad. Sonos application on Ipad Pro 2024 reinstalled, system reconfigured and adding Apple Music to Sonos, spacial audio enabled in Sonos and Apple, WiFi works and there are no connection problems (5 Ghz). Unfortunately, Atmos still doesn't work.

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