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Opowers1019
Contributor I
June 15, 2024
Answered

Atmos No Longer Working on Sonos Apple Music App but Works on Sonos Amazon Music

  • June 15, 2024
  • 13 replies
  • 714 views

I recently purchased two Era 300s and while Atmos content tag shows and music plays fine on the Sonos Amazon Music app the atmos tag will not show on the Sonos Apple Music app. I have tried everything (disconnecting Apple Music, reconnecting, rebooting speakers, factory reset, etc.), I even waited 120 minutes to speak to a tech rep who incorrectly was convinced I needed to have 3 separate Sonos speakers to play atmos music… is anyone else experiencing this issue? 

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    Best answer by Opowers1019

    Looks like issue has resolved itself 

    13 replies

    Show previous replies
    Corry P
    Corry P
    Sonos Staff
    June 18, 2024

    Hi @Ghost1335 

    Not sure who moved my post here and said that “someone found the best solution.”  Did you read the thread? It just suddenly works for the OP. They have zero actual helpful information in the thread. 

    That was me - I thought you were more likely to get help in a thread where there was already an on-going conversation, rather than in a new, separate thread. Also, it was yesterday - before things started working for people again! It’s still the best place to continue this conversation if things are not yet working for you as they should.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    SAT-Brad
    Lyricist I
    June 19, 2024

    I also have a right out of the box ERA 300 that will not play Apple Music at all.  But the rest of my SONOS system still does.  I contacted text tech support.  Sent in my diagnostics.  Tech support did not give any answer to help.  The product and new ARC sound bar are going back in the box tomorrow to be returned.  $1500 for a speaker set that won't play?

     

    Brad Shaw

     

    Corry P
    Corry P
    Sonos Staff
    June 20, 2024

    Hi @SAT-Brad 

    Sorry to hear of the issues you’ve had in trying to play Apple Music to your Era 300. Am I right in thinking that you posted here in-between the two chats you had with support and are now satisfied? 

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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