Artwork Now Playing Not Updating in App, S1 Works, S2 Doesn't

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I have had this issue for a long time playing music from my music library from the S2 app on any ios device (iphone, ipad) the artwork doesn’t show in the now playing box while playing from one song to the next. If I press pause the artwork immediately shows.

S1 app works fine with no issues (I downgraded one of my speakers to test) as well as desktop app, but the ios with the S2 app has this issue.

Is this a bug with the app? Is there anything I can do to fix? It works with S1, but I read that S1 is using SMB1 whereas S2 can use SMB2 or higher?

It’s so annoying not to see the artwork of the song that is playing, any help or insight on what would be causing this would be great. I also read several other similar problems on here, but I don’t see any definitive fix.

Router = Netgear Nighthawk with Attached storage via USB to the router.

Thanks

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Corry PAnswer

Sonos Staff

Hi @stoutlyric

Our EU and US departments tend not to interact with each other much, and we don’t do anything with each other’s support cases. I think the best thing you could do to move forward with this issue would be to organise a time for the US Level 2 technicians to assist you directly.

Apologies I couldn’t be of more help.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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S

stoutlyricAuthor

Trending Lyricist I

Hi @stoutlyric

Our EU and US departments tend not to interact with each other much, and we don’t do anything with each other’s support cases. I think the best thing you could do to move forward with this issue would be to organise a time for the US Level 2 technicians to assist you directly.

Apologies I couldn’t be of more help.

No worries, I have a call scheduled with level 2 support so hopefully they will be able to figure out what is going on. If they find a solution why S2 is not working when S1 is fine, I’ll report back for anyone else that might have the issue.

Thanks for your help

S

stoutlyricAuthor

Trending Lyricist I

My experience has been that the players and controllers are impatient. If the network or drive responds too slowly, the player will abandon the current artwork or track fetch. I can imagine, but have no proof, that if the drive is executing some sort of maintenance, its response might slow.

Are you Grouping players?

Yes, I do have a beam grouped with two satellites. The behavior is consistent, S1 works all the time and S2 has the issue all the time. It’s not intermittent. Does the grouping cause problems?

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