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dakim
Contributor I
February 14, 2023
Answered

Application stopped working

Hi,

I have a Beam, 2 One SL and Hub mini connected together for surround.

For several weeks every works fine but from today the application stopped reflecting the sonos activity. The speakers continue working and can be controlled by buttons and/or via API but no data is received in the application on phone or windows.

Could you help?

Thanks,

David

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Corry P
Corry PAnswer
Sonos Staff
February 20, 2023

Hi @dakim 

Welcome to the Sonos Community!

This sounds like a communication issue between the Sonos app and the rest of the Sonos system. I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports. My suspicion is that it has something to do with the network topology - perhaps you are using unsupported WiFi extenders?

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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8 replies

GuitarSuperstar
Lead Maestro
February 14, 2023

Try rebooting your phone and PC. Also try deleting and re-installing the Sonos app.

"Receive with simplicity everything that happens to you." - Rashi
dakimAuthor
Contributor I
February 14, 2023

I tried already to restart and to reinstall the application but still the same.

GuitarSuperstar
Lead Maestro
February 14, 2023

Try unplugging the speakers for a couple of minutes and rebooting your router.

"Receive with simplicity everything that happens to you." - Rashi
dakimAuthor
Contributor I
February 14, 2023

I did that too 😉

punter16
Trending Lyricist I
February 15, 2023

Someone above mentioned delete and re-add the app. You mentioned that you restarted and re-added the application. If you didn’t actually delete the app (not just closing it but deleting it), try that. 

https://www.youtube.com/channel/UC9T427K3ZMta3YAa6um_rsg/featured
106rallye
106rallye
February 15, 2023

The next time you post a question it would be nice to state the things you already tried…..

dakimAuthor
Contributor I
February 15, 2023

I’ve read some posts and this is what I already did:

  • delete and reinstall the phone application;
  • delete and reinstall the windows application;
  • unplug and replug the speakers;
  • reboot the internet/router box.

What is still working:

  • all physical functionalities (sound out, speaker buttons);
  • all incoming commands (from sonos apps, api, through hdmi-cec);

What is not working:

  • all outcoming information not available in sonos apps and api (volume shown at 0, activity is displayed like “no selected music” even sound comes from tv, ...)

Thank you for any help.

Corry P
Corry PAnswer
Sonos Staff
February 20, 2023

Hi @dakim 

Welcome to the Sonos Community!

This sounds like a communication issue between the Sonos app and the rest of the Sonos system. I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports. My suspicion is that it has something to do with the network topology - perhaps you are using unsupported WiFi extenders?

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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