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Christophfe
Contributor I
May 15, 2020
Question

Apple Music stuttering on Sonos Playbar 5.1 Setup

I am experiencing some issues with my Playbar 5.1 Setup (Playbar, Sub, 2x Play:1) on Apple Music streaming. I get stuttering on manually starting to play songs. The issue is not present if I a full playlist is running from one to the next song. Only if I manually start a new song the first seconds are stuttering and it looks like the sounds is jumping between the speakers in the room.

 

As I experienced the issue with the existing Sonos Boost Setup and I thought it is maybe due to the STP issue with the Unifi system I switched my setup away from SonosNet Boost Setup to a Wifi Setup on Unifi System. I have very good Wifi coverage in this room and the problem only exists on Apple Music on the described constellation above. No issue with other streaming service or with Live TV.

Also in other rooms (Play:1, Play:1 Stereo or Play:3 Stereo) no issues at all.

 

2 Diagnostic Logs here:

790420427 Apple Music

381325991 Amazon Music

 

Please help me to resolve the issue - thank you,

BR

Chris

 

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    12 replies

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    Jeff9845
    Lyricist III
    November 10, 2020

    Same issues with Apple Music. Support was no help. S1 network. Any word on updates?

    Jeff9845
    Lyricist III
    November 10, 2020

    An hour with support staff and basically my existing setup will not work - despite it working before. I needed to wire one of my 5.1 systems directly to sonosnet which requires additional hardware.

    As your Sonos and wireless network grows and the music bandwidth grows, we’re bumping against the physical limits of the Sonos architecture.

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