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tg1
Enthusiast II
Apr 12, 2023 12:07 PM UTC
Answered

Apple Music skips/glitches

Anyone else having very small skips with Apple Music on 15.2.1?  Never had this issue before. The skips are a fraction of a second and clickless. It’s not skipping to the next song, but like you removed ½ second of a song  

Seems to happen every 1-3 songs - don’t know for sure. There’s a Reddit thread on it so I must not be alone…

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    Sotiris C.
    Sotiris C.Answer
    Sonos Staff
    Apr 13, 2023 11:47 AM UTC

    Hello @tg1, welcome back!

    This could be network related. Is the audio skipping using a different music source? Does it occur while using Apple Music via the Sonos App?

    If there is a wide issue regarding any Music Service on Sonos, it will be reflected in Sonos Status.

    If you are able to reproduce the issue, I recommend to submit diagnostics after it occurs and reach out to our Sonos Support for live troubleshooting.

     

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    ptsmonteiro
    Lyricist III
    Mar 10, 2024 1:48 PM UTC

    Same issue here. Sonos Connect:amp ZP120 with two passive speakers.

    Takes for ages to start playing, to change volume and sometimes songs just stop playing all of a sudden.

    Network is the same that allows to watch 4K movies without issues.

    Any help available?

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    Airgetlam
    Airgetlam
    Mar 10, 2024 4:02 PM UTC

    Help is always available. I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

    When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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    Bruce
    ptsmonteiro
    Lyricist III
    Mar 10, 2024 6:13 PM UTC

    Diagnostics number ***********

     

    Moderation Edit: Diagnostics number recorded and removed.

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    Airgetlam
    Airgetlam
    Mar 10, 2024 11:05 PM UTC

    I’d still recommend calling Sonos Support. There is no guaranty that the Forum moderators will be able to look at, and respond to your diagnostic. 

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    Bruce
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