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Enthusiast II
Apr 12, 2023 12:07 PM UTC
Answered

Apple Music skips/glitches

Anyone else having very small skips with Apple Music on 15.2.1?  Never had this issue before. The skips are a fraction of a second and clickless. It’s not skipping to the next song, but like you removed ½ second of a song  

Seems to happen every 1-3 songs - don’t know for sure. There’s a Reddit thread on it so I must not be alone…

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Sotiris C.
Sonos Staff
Apr 13, 2023 11:47 AM UTC

Hello @tg1, welcome back!

This could be network related. Is the audio skipping using a different music source? Does it occur while using Apple Music via the Sonos App?

If there is a wide issue regarding any Music Service on Sonos, it will be reflected in Sonos Status.

If you are able to reproduce the issue, I recommend to submit diagnostics after it occurs and reach out to our Sonos Support for live troubleshooting.

 

Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.

34 replies

Enthusiast I
May 24, 2023 10:53 PM UTC

Did you find any solution? Happens the same for me using my Sonos Roam with  Apple Music in the Sonos App, songs skip a bit and it’s very, very slow to load a song or says the Connection to Apple Music was lost, is not my internet connection  because Apple Music on my iPhone or using Airplay works fine, and I’ve tried  everything, from reinstalling both apps, re authorizing the service in the Sonos app to rebooting all my network equipment, but, as always, all to no avail. very infuriating to have these connectivity issues every time I want to listen to music on my Sonos Roam  

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tg1Author
Enthusiast II
May 24, 2023 11:18 PM UTC

I never submitted a report. Didn’t have the time to deal with it and was hoping Sonos addressed whatever was causing it. 

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Enthusiast I
May 25, 2023 1:12 AM UTC

Music just stopped; Unable to play  'Good 4 Me'. The song was not encoded correctly. 
OMG, Here we go again Sonos!
confirmation number: 1 9 1 6 8 3 5 7 0 4 

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Enthusiast I
May 27, 2023 9:35 PM UTC

No resolution at all,  I had to factory reset my Sonos Roam over, and over, and over again because my Internet connection works absolutely fine for everything else, it just my Sonos Roam the only one that is unrreliable here, has unstability issues and music stoppages even with the most robust Wi-Fi of the world, this is appalling 

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tg1Author
Enthusiast II
May 27, 2023 9:47 PM UTC

Roam is another story all together. It drops off the WiFi for me several times a week and I have to reboot it. 

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Enthusiast I
May 29, 2023 3:33 PM UTC

@tg1. I know, this is so unreliable. Did you factory reset it? 

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La discapacidad visual no es ningún impedimento, a disfrutar Bros
tg1Author
Enthusiast II
May 29, 2023 4:07 PM UTC

No I didn’t. FWIW, I listened to about 4 hrs of Apple Music this weekend and it never skipped once. Very erratic. 

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Enthusiast I
May 29, 2023 5:12 PM UTC

That’s weird, perhaps there is some random wireless interference in your area 

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La discapacidad visual no es ningún impedimento, a disfrutar Bros
tg1Author
Enthusiast II
May 29, 2023 5:59 PM UTC

Most of my speakers are wired. Doesn’t seem to be related to wireless. I have 4 access points in my house and gigabit Ethernet in every room. Pretty good WiFi 6 coverage everywhere. 

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Enthusiast I
May 29, 2023 7:00 PM UTC

So, then it seems some kind of  software glitches, if it’s wired it should work Pretty stable and entirely errors Free    

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La discapacidad visual no es ningún impedimento, a disfrutar Bros