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PaulDM22
Contributor I
August 13, 2022
Answered

Apple Music reauthorize

I recently reset my Apple Music password and now Sonos won't connect to my Apple Music account. The setup on the Sonos App keeps saying that Apple can be played but when I click on the Apple icon I get a message that the account needs to be reauthorized. Having tried this repeated timed and also removing the Apple service, waiting 10 minutes and reinstalling, the Music service still cannot be browsed. Any suggestion please?

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FastMikeAnswer
Trending Lyricist I
August 15, 2022

I have just managed to resolve this issue with technical support as a workaround until the permanent fix is deployed and the steps are as follows:

Using an iOS Device from a Friend, Relative or Neighbour.

  1. Connect their device to your Wi-Fi network.
  2. Download the Sonos App
  3. Download Apple Music (if not already downloaded)
  4. On the iOS Device click Settings > Their Apple ID > Media & Purchases > Sign Out
  5. Launch the Sonos App
  6. Click Join Existing System
  7. Login to your Sonos ID
  8. Click on Apple Music in the Sonos App
  9. Click Re-authiorise
  10. Follow the journey in Apple Music.
  11. On the iOS Device click Settings > Their Apple ID > Media & Purchases > Sign Out

Then your Friend, Relative or Neighbour can sign back into Media & Purchases. Finally uninstall the Sonos App

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SalieMaielr
Lyricist I
September 20, 2022

Hey,

Open the Apple Music app or Apple TV app. In the menu bar, choose Account and make sure that you're signed in with your Apple ID. Choose Account > Authorizations, then choose Authorize This Computer or Deauthorize This Computer. Sign in with your Apple ID and password.

Cheers

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