Apple Music Playlists: We've Run Into a Problem

It’s happening to me as well. In my case, I started seeing this problem last month in my Apple Music app on my Tesla, where I cannot access anyting in my own library, including saved songs and playlists. Recently I noticed it doesn’t work on my Sonos IOS/ Desktop apps either. So I feel like it’s more of an Apple problem.

I need to add myself to the frustrated customers who have been using Sonos for a long time.

I changed from Qobus to Apple Music because there were myriad issues connecting Qobus and Sonos. For a month or so I had no problems with they setup.

Now when I try to connect my alarms to the apple Playlists, the Sonos app cant read them.

Nowhere within my Sonos app can it ready my apple music Playlists.

My problem calling Sonos is that I live in Italy and the service I 10am to 6pm Monday through Friday- I'm at work and don't have access to my Sonos during these times.

Any ideas?

Thanks all,

Since Apple is providing the stream to your Sonos devices, contact Apple? 

Just started having this issue but only on one playlist and only after the latest iOS update that added collaboration in playlists (and I added a collaborator). The duplicate playlist Apple creates automatically works fine as does my other playlists without collaborators. 

I can report everything this evening was fine until I added a shared playlist from my daughter, then I got the "We've run into a problem. Try again later." issue.  Once I deleted that playlist everything was fine again (I could see all the usual playlists).   I can't say if this was an issue with it just being a shared playlist or if that playlist had an issue with one of the songs.  Either way, it should not destroy the ability to see all the other play lists.  This seems like a Sonos issue since within iTunes, the shared playlist was working just fine - I was able to play it through my computer to the Sonos speaker via airplay.

This is 100% an Apple issue. The playlist enumeration code in their SMAPI endpoint is crashing when finding a collaborative playlist. These playlists are new to iOS 17.3 which is why this just started happening.

The fact iTunes works is irrelevant to this, totally different codebase.

Nice debugging work @msieckmann !

Similar issue - My entire Apple Music Library is accessible on my Sonos app except my Apple Music Playlists.  I can access my recently added music, artists, albums, songs... but not my playlists.  I did the obvious troubleshooting like reauthorizing account and deleting the Apple Music service and reinstalling.  I called the support line, spoke with a representative, went through all the obvious troubleshooting (listed above), and still can’t get my playlists to populate.

I spent an hour on the phone with Sonos customer support last night and after all the troubleshooting, we were unable to resolve the issue.  I get the same message when trying to access my Apple Music Playlists:  “We’ve run into a problem.  Try again.”  It seems very odd that I can access EVERYTHING in my Apple Music Library EXCEPT the Playlists.

None of my playlists are the new collaborative types and none of my playlists have the same name.

I have about 80 playlists in total, ranging from a handful of songs to several hundred songs, the largest being about 1,000 songs.  Most of them are in the 200 - 500 song range.  Is there a new limit on how many playlists / songs it allows, and if you exceed that it just prevents ANY of them from showing up? I say NEW limit, because all of my playlists were showing up in the Playlist folder a few months ago. 

Another interesting note - my recently added music is accessible, including songs, albums AND RECENTLY CREATED PLAYLISTS.  The recently created playlists do not show up in the Playlist folder, but they do show up in Recently Added folder.  But the Recently Added music folder only goes back so far, so only a handful of playlists that I recently created are accessible through that folder.  So it’s not a matter of accessing a playlist, as long as it’s recently created.  It’s an issue of the new and older playlists not showing up in the Playlist folder.  This is a relatively new issue.  The playlists were all accessible a few months ago.  So what has changed?  Thank you.  

Apple changed. The Sonos controller hasn’t. I’d be talking with Apple about the issue.

All speculation at this point.  I can’t get a straight answer from Sonos or Apple.  All I know is my Apple Music Playlists work fine on every platform EXCEPT the Sonos app.  Which leads me to believe it’s a Sonos issue.  Of course there’s no way of me really knowing that… 

All Sonos does is point to an Apple server that has the SMAPI (Sonos Music Application Programming Interface) installed on it. This would be a different server that Apple has stood up for Sonos, as most streaming companies do. 

It is certainly possible that Apple has made a change that isn’t supported by SMAPI, but Sonos, to my knowledge, doesn’t write individual SMAPIs for each streaming company, just one that serves all streams. My guess is that Apple needs to tweak their server to serve those SMAPI endpoints properly, but Apple always is convinced that everyone needs to bend to them, in my experience, and it’s likely the percentage of Sonos connections is dwarfed by other connections, and it isn’t a priority for Apple.

A lot of speculation on my part, but based on knowledge of how Sonos works (see the Sonos partners page) and my previous experience in attempting to work with Apple on getting work ‘approved’ through their stores.