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Justinmc
Contributor I
Oct 20, 2022 3:17 PM UTC
Answered

Apple Music Playlists Greyed Out in Sonos App

Since updating the app I am no longer able to play Apple Music playlists through the Sonos App. Is anyone else having the same issue? 

I have removed Apple Music from the app and waited 10mins before reauthorising and still it’s not working. 

Is this an outage on Apple side or a problem with the recent Sonos app update?

Thanks,

 

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    Corry P
    Corry PAnswer
    Sonos Staff
    Oct 21, 2022 10:38 AM UTC

    Hi @Justinmc et al

    We are aware of this issue, and are co-ordinating with Apple on a resolution. There is no timescale for a resolution at present. We do however have the following workarounds for you to use in the meantime:

    • Airplay from the Apple Music app (with compatible Sonos products)
    • Access the playlist via a search in the Sonos app, rather than by browsing the library

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    6 replies

    Airgetlam
    Airgetlam
    Oct 20, 2022 3:58 PM UTC

    Using which Sonos controller? Using S1 or S2?

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    Bruce
    Royc10
    Lyricist I
    Oct 20, 2022 4:01 PM UTC

    I experienced the same issue after the 14.18 update on iOS with Apple Music Playlists (error 802 songs cannot be added to the queue). A few others also had the same issues as discussed on reddit’s sonos subreddit.

    SONOS subreddit

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      sweets1383
      Lyricist I
      Oct 20, 2022 6:58 PM UTC

      Having the same issue, was working fine two days ago.

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        Airgetlam
        Airgetlam
        Oct 21, 2022 5:03 AM UTC

        So, what did Sonos support say when you called them?

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        Bruce
        speedyrite
        speedyrite
        Oct 21, 2022 6:52 AM UTC

        Had the same issue yesterday. Did nothing. Left things overnight. This morning, all working fine. Presumably a Sonos back end issue which has been sorted out.

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        Corry P
        Corry PAnswer
        Sonos Staff
        Oct 21, 2022 10:38 AM UTC

        Hi @Justinmc et al

        We are aware of this issue, and are co-ordinating with Apple on a resolution. There is no timescale for a resolution at present. We do however have the following workarounds for you to use in the meantime:

        • Airplay from the Apple Music app (with compatible Sonos products)
        • Access the playlist via a search in the Sonos app, rather than by browsing the library

        I hope this helps.

        Translate
        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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