Skip to main content
allklier
Contributor I
January 9, 2026
Answered

Apple Music Playback

  • January 9, 2026
  • 14 replies
  • 406 views

I thought all the Apple Music playback issues are resolved since the meltdown. But apparently not.

 

New install of Beam Gen2, when playing back from Apple Music playlist, every 4th song or so it will loose the connection be quiet for 10s and then reconnect and pickup the rest of the song or skip to the next one. Quiet annoying.

Beam is connected to very good Enterprise WiFi network, and the TV it’s connected to has no network issues.

Is this a latency issue, since I’m not US based? Maybe device trying to use US cloud back-end needlessly? Or something else that isn’t well engineered.

Quit disappointed.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by Stanley_4

Lots of Sonos versus VLAN posts around here, not a lot of joy.

Sonos networking involves a lot of moving bits, in ways and protocols I long ago decided to avoid looking into. I just do computer stuff for entertainment at this point in my life, and complexity is something I both initially avoid and where I couldn't I look to reduce it as much as possible.

Dragging Sonos into the latest networking infrastructure isn't going to be pretty. Both the lack of documentation and the inability to see internal Sonos data remove the easy options.

Go with what is provided and be happy, it is enough for you to enjoy your music and TV. 

14 replies

Show previous replies
Stanley_4
Stanley_4Answer
Grand Maestro
January 10, 2026

Lots of Sonos versus VLAN posts around here, not a lot of joy.

Sonos networking involves a lot of moving bits, in ways and protocols I long ago decided to avoid looking into. I just do computer stuff for entertainment at this point in my life, and complexity is something I both initially avoid and where I couldn't I look to reduce it as much as possible.

Dragging Sonos into the latest networking infrastructure isn't going to be pretty. Both the lack of documentation and the inability to see internal Sonos data remove the easy options.

Go with what is provided and be happy, it is enough for you to enjoy your music and TV. 

    allklierAuthor
    Contributor I
    January 11, 2026

    Go with what is provided and be happy, it is enough for you to enjoy your music and TV. 

    That seems the right advice.

    Found out that my Samsung TV has a native Apple Music app, which the family can use to play via eARC HDMI on the Beam. Rock solid on the exact same WiFi.

    No ‘we’re special’ networking requirements. Where there is a will, there is a way.

      aussiegrossy
      Lyricist III
      January 24, 2026

      I have my devices wired dedicated IP addresses, an after the last update songs randomly skip and are off time. 
       

      annoying as hell 

        Airgetlam
        Airgetlam
        January 24, 2026

        I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, Sonos’ lawyers get sensitive about GDPR, I suspect.

        There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

        When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

        Bruce
        Terms & ConditionsAccessibility statement