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WomackPhD
Contributor I
May 13, 2022
Answered

apple music not reauthenticating

Today is Thursday May 12: 

as of 4 days ago when I was waking up to one of my alarms I noticed just the annoying chime (which usually indicates something isn’t connected correctly or loss of communication). Well by Wednesday I was trying to fix it and every time I tried to reauthorize my Apple Music account an error pooped every time “saying one or more of your Sonos products needs updating before “this can be done”. I was in the beta community but I left thinking that may be the issue. Called Sonos and got some help he said I had to wait 3-4 days for the beta community ends my account. Will update in 3 days. But I’m pretty sure this is a Sonos issue. They just had some major issues with their online website, and billing platforms, and some upgrades to their controllers. 

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Sotiris C.
Sotiris C.Answer
Sonos Staff
May 18, 2022

Hello @WomackPhD, I had a look on your account and it now shows as a non-beta account.

Let us know if you are still experiencing issues, or if everything is resolved.

Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.
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1 reply

Sotiris C.
Sotiris C.Answer
Sonos Staff
May 18, 2022

Hello @WomackPhD, I had a look on your account and it now shows as a non-beta account.

Let us know if you are still experiencing issues, or if everything is resolved.

Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.
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