Contributor I

Answered

Apple Music not playing

13 replies
15216 views

Hi! After scrolling through a lot of topics on here I see that a lot of people have been having connectivity issues with Apple music. I’ve tried some of the fixes but none have worked for me.

Since ‘upgrading’ to the S2 app my amazing Sonos experience has went from 100 to 0, I now can not play any music from Apple music, every time I try I just keep on getting the 701 or 1001 error code. I have rebooted all devices and router - no change, I have re-installed the app on all of my iOS devices - no change, I have factory reset all of my Sonos devices and then re-installed - no change.

I also have my Play 5 (1st gen) on the S1 app, this also does not play Apple music.

Ideally I’d like all of my speakers on the same app so I could go back to having the amazing experience I had before the S1 and S2 app ‘upgrades’.

I have recently added amazon music which works fine on my Sonos setup, Sonos radio also works fine. Only Apple music doesn’t work which is where all of my playlists are.

Has anyone had the same problem? How did you fix it?

I have just submitted a diagnostics report after re-installing everything again after the latest S2 app update (which as usual has fixed nothing).

Diagnostics confirmation number is 1606376191

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Annazel SAnswer

Retired Sonos Staff

Hi @pdsabre120.

Thanks for your response, sorry to hear that the issue is not yet fixed.

I appreciate the time and effort you've spent troubleshooting with us, but at this point, it would be best to reach out to

Sonos Support so they can take a closer look at this in real-time.

I suggest phone support for they have more resources available on their system for advanced troubleshooting, and the tools our agents can use would be very useful in this case, there can be an advantage if they need to remote into the computer/controller to see what's going on.

Our contact information and hours can be found on the above link.

If you have any questions, please feel free to let us know.

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Corry P

Sonos Staff

Hi @LuigiP13

Welcome to the Sonos Community!

If you’ve followed the advice above, namely removing the Apple account from Sonos and adding it again, and have rebooted your router by switching it off for 30 seconds, I recommend you get in touch with our technical support team so they can get diagnostics from your system and give you some system-specific advice.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

J

Jason Korpics

Avid Contributor I

Hi same issue here. Apple Music plays fine on phone. Apple Music plays fine on Sonos 1 system. However on Sonos 2 system I am getting the 701 error. Tried reset of modem, routers, reauth, and delete/re-add service none of which worked (makes sense since Sonos 1 system plays just fine). Spotify and other services play just fine on my Sonos 2 system, only Apple stopped working. This seems to be a problem introduced to the Sonos 2 system.

Corry P

Sonos Staff

Hi @Jason Korpics

Thanks for posting. The same advice applies - remove the Apple account from Sonos then add it again and if that doesn’t help, reboot your router. If this also doesn’t help, get in touch with our technical support team as the issue is likely network related. It’s also worth keeping an eye on our service status page for any known music service outages.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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