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ranash1995
ranash1995
Contributor I
June 9, 2023
Answered

Apple Music not listed in add Services & Voice

  • June 9, 2023
  • 17 replies
  • 969 views

Pretty much the title. I am based in Norway, my account profile is set to Norway and my AppleID is setup for Norway. None the less, no Apple Music is listed in the Add Services and Voice. 

My setup is a Beam (Gen1), 2 Symfoniks, a Play1 and a Play3.

The iOS app has been uninstalled and re-installed after a reboot of the phone. Still no luck.

Several other services are not showing up despite being supported for Norway:

SoundMachine
radio.net
Aldi life musik
idagio
Hearts of Space
Deezer
Bookmate

Any thoughts or ideas on why this might be happening? 

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Best answer by Corry P

Hi @ranash1995 et al

Thanks for your post!

We are aware of this issue affecting our customers in Norway and are investigating. Thanks for reporting.

17 replies

Show previous replies
thomas.helle.84
Lyricist II
July 6, 2023

Confirmed.
 

Changed my address to an US based address, went in the Sonos app, checked for firmware updates. Restarted the app, and I can now add Apple Music. 
 

Shocked that Sonos haven’t been able to fix this yet!

 

Kai Robert
Lyricist I
July 9, 2023

I have The same issue

106rallye
106rallye
July 9, 2023

Since it was not resolved four days ago, it might nit be resolved now. Did the posted work around help you?

    Gatayus
    Lyricist I
    July 13, 2023

    Also based in Norway. Same problem. 
    Looking forward to a quick fix, or I will return my newly bought Sonos gear. 
     

    Couldn’t change country, since it required a full, valid address now.

     

    Any update to this issue, since it’s been weeks and months? 

    thomas.helle.84
    Lyricist II
    July 16, 2023

    I used a fake address. 
     

    You can use the same :)

     

     

    thomas.helle.84
    Lyricist II
    August 4, 2023

    This issue is now fixed by Sonos :)

      HawkLuv
      Lyricist I
      February 12, 2024

      For ME, Apple music WAS listed and used, but then no longer listed/available.  Went thru ALL of the above steps, but when I simply had the app look for an update, it refreshed and Apple was listed as an option again.

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