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Grntcrnn
Contributor I
Jan 6, 2024 2:28 PM UTC
Answered

Apple Music issue within Sonos App

I seem to be having some trouble with the Apple Music integration within my Sonos app. 

Anytime I attempt to access 'Playlists' or 'Recently Added' I receive the error message "We've run into a problem. Try Again."

I have restarted the app, disconnected and re-connected Apple Music from the Sonos app, but seem to be still experiencing the issue. I have also reauthorised the connection through the Sonos app.

Has anyone con across this before? Is there any fix?

TIA! 

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    UKMedia
    UKMediaAnswer
    Jan 6, 2024 2:37 PM UTC

    You could try this article but it’s a long shot that it’s causing this particular issue. 

     

    Remember: Sometimes Red Wine helps :)
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    6 replies

    UKMedia
    UKMediaAnswer
    Jan 6, 2024 2:37 PM UTC

    You could try this article but it’s a long shot that it’s causing this particular issue. 

     

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    Remember: Sometimes Red Wine helps :)
    GrntcrnnAuthor
    Contributor I
    Jan 12, 2024 2:03 PM UTC

    Bump

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    Stanley_4
    Stanley_4
    Grand Maestro
    Jan 12, 2024 6:47 PM UTC

    Get the problem to happen, submit a diagnostic, call Sonos support and ask them to look at it.

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      GrntcrnnAuthor
      Contributor I
      Jan 13, 2024 12:53 PM UTC

      Diagnostic 103041677

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      Airgetlam
      Airgetlam
      Jan 13, 2024 4:37 PM UTC

      Sonos forum moderators don’t always have time to pick up and review your diagnostic. As @Stanley_4 suggested, you would need to call Sonos Support directly to discuss it.

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      Bruce
      GrntcrnnAuthor
      Contributor I
      Jan 13, 2024 4:43 PM UTC

      Sonos forum moderators don’t always have time to pick up and review your diagnostic. As @Stanley_4 suggested, you would need to call Sonos Support directly to discuss it.

      Thanks, I have. Just posting the reference no. here for posterity. 

      Unfortunately the Support Team were next to useless so looking at alternative solutions. 

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