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Jamie A
Jamie AAnswer
Sonos Staff
Aug 6, 2025 12:20 PM UTC

Hi ​@ColinvZ, 

Looking into this, there hasn’t been any update since my last message in the previous thread. The workaround remains the same, where our team suggest using Airplay or Bluetooth to stream directly from the Apple Music app. 

If you haven’t called into support about this issue, I would recommend doing so as it’ll create a case for you with this issue tagged to it: once the issue is resolved, you’ll receive a follow up email if you have an existing case.

18 replies

Daymo2007
Trending Lyricist I
Nov 7, 2025 4:40 AM UTC

Just to demonstrate what I mean

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Daymo2007
Trending Lyricist I
Nov 7, 2025 4:43 AM UTC

As you can see here, my Apple Music account is logged in and authorised on the Sonos app and across my devices. 

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AjTrek1
Nov 7, 2025 6:12 AM UTC

​@Daymo2007 

From what device are you getting the first screen shot?

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Daymo2007
Trending Lyricist I
Nov 7, 2025 8:34 AM UTC

This is on the Apple Music settings menu inside the music app on iPhone 

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Lyricist III
Nov 12, 2025 11:31 AM UTC

Isn’t Sonos the “Apple Music, Podcasts, and TV Web Player” entry? One sure way to test my claim, of course.

(Update on what I said above, about noticing long delays in synchronisation of the Apple Music Recently Added list: this continues)

But, to the original topic, I haven’t seen Apple’s Recently Played be updated back with what Sonos is playing directly for quite some time now. I would expect that’s a bug, or intentional changed behaviour, on Apple’s side as their systems obviously know/track what is being streamed: it’s not going to be the client (i.e. Sonos player) responsibility to report back what it has played. 

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Daymo2007
Trending Lyricist I
Nov 12, 2025 12:28 PM UTC

So why would Apple not allow the stats to be shared when using Sonos devices? If I use the Alexa to play music, it shows what I have played, same as with airplay as it’s within device. I only would use the app for higher quality audio. It’s all very strange, and has been ongoing for over a year now. 
 

Spotify was tested using the app and it updates a little slower, but it updates. Apple just isn’t sharing the info from Sonos. 

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Trending Lyricist I
Jan 30, 2026 8:59 AM UTC

Sorry to resurrect an older thread, has this been resolved for anybody?

I spent quite a bit of time on the phone to Apple support yesterday to still be left with no solution, wish I’d see these couple of threads first.

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Daymo2007
Trending Lyricist I
Jan 30, 2026 12:59 PM UTC

Was told to hang fire this was a year ago 

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