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Dameion Norman
Contributor I
May 6, 2020

Apple Music choppy for first 10 seconds of streaming.

  • May 6, 2020
  • 12 replies
  • 583 views

Hey,

Anyone having issues with streaming Apple Music on Sonos? I have a playerbar;  (2) Sonos ones and a sub. Amazon music plays without any problems only Apple Music. If I play Apple Music directly from my iphone speakers not connected to Sonos it plays fine. I’m not sure what the issue would be.

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12 replies

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tbt313
Lyricist III
June 18, 2020

Thanks George82. Just tried it and seems to resolve the issue. Thank you for Sharing.

 

    Lichtie
    Contributor I
    October 10, 2020

    Hi,

    I’m not sure if this has been resolved for everybody who has the problem highlighted above so wanted to share what I’ve found today. I have 4 rooms with Sonos.

    Room 1 - Playbar, Sub + 2 Play 1

    Room 2 - Play 5 Gen 1 Left & Right plus Sub

    Room 3 - Sonos One Left & Right

    Room 4 - Connect Amp

    I can’t update the above system fully onto the S2 Controller as some of the system components are not compatible so I am using the S1 Controller. Prior to moving to S1 the above system gave me no issues at all on playback. Like the others above I have tried my Amazon and Spotify account in all rooms with playback issues at all. So for me its only with Apple Music and crucially the problem is only in Room 1.

    My Apple Music Library consist mostly of uploaded CD’s and some tracks from Apple Music directly. I picked the first 2 CD albums in the library and then skipped skipped through each of the 30 tracks on each album. Rooms 2,3 and 4 play perfectly on all tracks.

    Room 1 has choppy playback on the same tracks on each album EVERY time. Tracks 2 and 4 on album 1 and tracks 1, 2 and 10 on album 2. I removed the sub and surrounds from the system and all tracks played perfectly on the Playbar only. As soon as I added either the sub or the surrounds (tried both in turn) then the choppy playback returned on these same 5 tracks only. This was very strange. 

    So having recently been reloading some of my CD’s Back into my Library because Apple Music had changed their status during the the recent change Forced on the mac updates from iTunes to Apple Music, I remembered thinking about the difference in an “uploaded” and “Matched” track as shown now in the Apple Music Library. 

    Checking on Apple Music library on my Mac I found each of the 5 tracks above which had choppy playback were “matched’ tracks in Apple Music. I checked further tracks through several albums, and found that ANY track designated as “matched” in Apple Music would not play back correctly in room 1, while any track designate as “uploaded” would play correctly.

    In addition all of the tracks I play directly from Apple Music also have choppy playback.

    I can’t explain why the tracks played correctly with only the Playbar in use but my conclusion Is that Apple, when using their own Apple Music tracks or my tracks which they have “matched” to tracks in their Library are somehow causing the playback problem in my room 1.

    Based on the above I can tell you exactly in a library of 20,000+ tracks which ones will play in room 1 and which ones won’t based on the above explanation. 

    Problem is I don;t know how to fix it but hoping somebody in SONOS can replicate this at their end and get Apple to fix it.

    Cheers

    Dave

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