Apple Music choppy for first 10 seconds of streaming.

I have the same setup and am having the same issue with Apple Music. I was working with someone at Sonos via email but have been unable to correct the issue. My songs also drop out for 10 seconds with about 25 seconds left in the song. 
 

I have my system setup in a surround system. When I separated them I had no issue with just the Sonos Ones playing. Had the issue when played just through the Playbar. After doing all what they recommended Sonos suggested it was WiFi interference. I disagree because all the other services work with no interference whatsoever. Just Apple Music is affected. 
 

Mine started about 2 weeks ago when Sonos Radio was added. Curious if this may be the cause. 

Hey,

Thanks for the reply. I agree it’s something with the surround being enabled. It started for me about a couple of weeks ago as well. You may be on to something with the Sonos radio being added. I even purchased a Sonos boost and the issue is still there.  In the meantime I dropped Apple Music and use tidal now. No issues at all. I like the fact that tidal has exceptional sound quality and lets you stream music in master quality. 
 

Hopefully Sonos gets this fixed. 

Misery loves company.  While I am not happy you guys are experiencing this too, I am glad to know the typical “it’s just wifi interference” is not the real culprit. I have two playbar/sub/Sonos1 surround systems in my house and they both have the exact same issue. Like Dameion, I too purchased a boost in an effort to alleviate this problem and it didn’t help.   

It is most definitely w/ Apple Music but it has also happens with Pandora (for me).  Amazon music  and SiriusXM seem to work fine.  That list tells me I pay for too many music services….geez. Anyway, this appears to be a SONOS issue and they need to get on it.  

Hello everyone and thank you for reaching out to the Sonos Community.

Sorry for the late response. I would like for each of you to send us a diagnostic and reply back with the confirmation number.

Thank you for the diagnostic number @tbt313 

I would like to let you know that the report came through corrupted which means there some kind of wireless interference that is stopping Sonos from accessing the diagnostic report. Would you be able to reboot your network? That should clear up the connection between Sonos and the network.

Hi David,

I rebooted my network and reran the diagnostic. Please see attached

Thanks for the new diagnostic @tbt313 

I can see that communication seems to be improved with the Sonos system. The only thing of note I see is that the ethernet cable may be faulty so I would recommend replacing the cable that is in the Boost. Aside from that, everything looks fine. If you have any issues then don't hesitate getting in touch with us

David 

really appreciate the continued follow up. I will swap out the cable to ensure all is well.

many thanks

I’ve had the same issues over the past couple of months when playing music on my surround sound from Apple Music or Pandora. However, I was elated to see that Sonos came out with a new S2 controller a couple of days ago. When I updated my app to the S2, songs played on the devices listed above are no longer choppy during the first 10 seconds and don’t stop playing at the end. I would encourage anyone who is experiencing the same issues to download the S2 controller to hopefully resolve the issue.