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November 29, 2023

Apple Music - "An error occurred while adding tracks to the queue (1002)"

  • November 29, 2023
  • 15 replies
  • 923 views

The thread below is closed, but it’s the exact same issue I’m having.  A large Apple Music playlist will not add to the queue.  I submitted diagnostics: 1166537982.

 

 

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15 replies

Lyricist III
December 6, 2023

I am having a similar problem, Sonos only plays Apple Music sporadically.  It will play a few songs and then “loses connection to Apple Music”.  Or it will give errors 1001, 1000.  
 

very frustrating 

Lyricist I
December 24, 2023

I am

also having this issue and it is driving me mad, it worked fine on the small roam wish I never changed it 

Ken_Griffiths
December 24, 2023

@Wbzipf & @Reenie,

Perhaps ensure the speakers are using the more-penetrating 2.4Ghz WiFi band and select a ‘fixed’ non-overlapping wireless channel 1, 6 or 11. Set the channel-width to 20MHz only. If using SonosNet for some speakers, then ensure its channel is at least 5+ channels away from the chosen router channel above.

This Sonos Support document perhaps might also prove helpful…

https://support.sonos.com/en-us/article/reduce-wireless-interference

Lyricist II
January 8, 2024

I am having the same issue.  For years I have been getting the message ‘An error occurred while adding tracks to the queue (1002).   However, if I waited a few minutes the playlist would load (this playlist has around 1300 tracks).  Just recently (last 2 weeks) this no longer works.  All I get is a message saying the playlist cannot load.   I can add playlists that are much smaller and it works fine, but this larger playlist is a no go and it is very frustrating since we have been building this one for  a while. I would like to get this working again.  

Ken_Griffiths
January 8, 2024

I am having the same issue.  For years I have been getting the message ‘An error occurred while adding tracks to the queue (1002).   However, if I waited a few minutes the playlist would load (this playlist has around 1300 tracks).  Just recently (last 2 weeks) this no longer works.  All I get is a message saying the playlist cannot load.   I can add playlists that are much smaller and it works fine, but this larger playlist is a no go and it is very frustrating since we have been building this one for  a while. I would like to get this working again.  

Maybe see this support link:

https://support.sonos.com/en-us/article/error-1001-and-1002-when-using-the-music-library

If you still cannot resolve the issue after troubleshooting the matter, then it maybe best to reproduce the issue and immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.