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Contributor I
July 23, 2024
Answered

app updates have duplicated music library albums and lost some tracks

  • July 23, 2024
  • 47 replies
  • 2616 views

I use sonos for playing old cds from music library.It now seems that it has duplicated albums and juggled the order of tracks around.Very frustrating as playing cds was the main reason to buy sonos.I can't face dealing with support again as it wastes loads of time. Any ideas how to rectify the duplicate album issue? ( they're OK on the laptop , so it's not the source material). 

 

I have updated the app ( samsung A54) and the laptop plus tried to update the music library to no effect. This is subsequent to the phone app crashing a couple of days ago with message it's due to a bug.  Retry when developer resolves bug.

 

 

Also some songs have gone missing from sonos but are in the source directories 

 

Has anyone any suggestions as to how resolve this?

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Best answer by rosswells127

@BrianWarrington @callmefrank .
FYI: Sonos latest firmware version 16.3 has a known issue with compilation albums where they appear as duplicate albums when browsing your Music Library by album.
See thread below and confirmation of it being a known problem by @Corry P from Sonos.
Unfortunately no given ETA for a fix. 😒
 


Ross.

47 replies

Lyricist III
July 27, 2024

Same issue for me, any album which has the track artist different to the album artist gets duplicated as many times as there are different track artists associated with the album.  Sonos are really just a joke.  I wish I were rich so I could sue them, for ALL the broken functionality they've ben responsible for.

Lyricist I
July 30, 2024

Confirming that I have this same issue.

The music library is working for me (although album art only shows in the Windows desktop app, and not in the new Android app), however any compilation / various artists albums are shown multiple times when scrolling through the album list.

I’ve done “Update Music Library now” and the issue persists.

Contributor I
July 30, 2024

Same issue for me, any album which has the track artist different to the album artist gets duplicated as many times as there are different track artists associated with the album.  Sonos are really just a joke.  I wish I were rich so I could sue them, for ALL the broken functionality they've ben responsible for.

I’ve realised that isn’t just compilations but any album having a track listed with a feature or guest artist. That’s why some of the non compilations are duplicated (I think!). It doesn’t answer why random tracks are missing though.

It is a real nuisance

Trending Lyricist I
July 30, 2024

Unlike yesterday today my library has updated with the 'artist' correctly listed if the music has all the metadate attached which I know some don't due to how I copied my viynl on to minidisc years ago . The difference may be how I set out the advanced part of Music Library Settings in the sonos app for windows 11.  For me the ideal way of access all of my entire music is via folder.  

Below may also answer some questions

"In most cases, a music file that is missing a metadata tag will not appear in the Sonos app where it’s supposed to. For example, if a file is missing its “Artist” tag, it won’t appear when you browse or search for that particular artist in the Sonos app.

You’ll need a media library management tool like iTunes to view and edit the metadata on your music files. After making any changes to metadata, make sure you update the music library index"

 

Lyricist III
July 31, 2024

Every track (around 38,000 songs) I have from my own album collection is fully annotated with all metadata.  In iTunes, everything is correctly listed and categorised.  I use  iTunes as the master application for verifying every song/track is correct, before I copy the content to my NAS and update the Sonos Music Library through the Sonos PC app.  It’s not a metadata issue for me, it’s Sonos - plain and simple!

 

Steve

Collaborator II
August 6, 2024

Hi, I’m having the same problem here. What is worrying is that some tracks have disappeared. When I look at them on the server they show 0Kb size.

 

Anthony
Prodigy III
August 6, 2024

I’m not seeing files themselves go missing, but the index is now a mess… 16.3/16.3.1  firmware seems to be the culprit. 

Feels like the developers are in panic mode and just throwing out the latest builds untested. 

Group volume is now weird, not in terms of lag but in the way it now forces you into the individual list when you just want to change the whole group… I’m sure it used to change each speaker up/down together relative to where they were and if you wanted to change one speaker you just pressed/clicked the group volume to get that screen… now it tries to go there all the time :( 

Wish I’d stuck at 16.2 … 

Also, is it supposed to find Apple Music playlists within the Apple Music library file? The only way I could get Sonos to see them is to export to an M3U file on the same share… not exactly ‘dynamic’ … 

Silly me for thinking the addition of clear queue was enough to go all in on the upgrade … 

*sigh* 

buzz
August 7, 2024

Hi, I’m having the same problem here. What is worrying is that some tracks have disappeared. When I look at them on the server they show 0Kb size.

 

Sonos does not write to the music library.

You may have an unexpected duplicate folder

Lyricist I
August 9, 2024

It does seem to relate to compilation albums for me. One shows up 60 times which makes scrolling through a challenge! Hope there is a fix soon…

antarcticaman
Contributor I
August 13, 2024

I have the same issue!   So tried of all the issues this year!   I don’t care about all the new products with Sonos is the going to keep up the base app.