App Update issues

Forum|Forum|2 years ago
June 8, 2024
12 replies
276 views

Sonos App issue

With the updated app—Cannot get past the terms of Use, license and Warranty page so that I can use the app. The “Accept” button is grayed out although I have selected my country.

Any recommendations on how to resolve?

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Ken_Griffiths

I thought you were onto something with the font size but that too is not an issue.

I failed to mention that we recently moved and now have a different WIFI provider.

This morning I tried my wife’s IPhone (which still has the Sonos 2 App installed) and it found one of our Play:3 speakers and supposedly linked it to our new network. The App indicated the speaker may not appear until we unplug and restart the speaker which I did and it still does not appear. I shut down my wife’s IPhone and restarted it but that did not work. I again used her phone to try to find the Sonos product but now if can’t it.

My Sonos 1 App finds the Play:3 speaker immediately but cannot link to it because of the Sonos 2 software in the speaker. I understand downgrading the software in the speaker is not an option at the moment.

Any other thoughts?

I would perhaps give Sonos Support a call as it sounds like you have various issues, it might be easier to discuss the matter with Staff, I think. Here is the link to call them:

https://support.sonos.com/s/contact

A

Akbigmac

Lyricist I

Thanks. I’ll try them later today.

I did have some success with one speaker which I used an ethernet cable and using the Sonos 2 App on my wife’s phone. The speaker was found, updated and is working with the cable hookup.

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