App takes 5 minutes to play

Forum|Forum|2 years ago
August 14, 2024
3 replies
105 views

Another app issue! Recently, when I open the app on any device it takes between 3 to 5 minutes before playing music is possible. All my devices show empty queues, then after a few minutes they refresh and show what was last being played, only then can I select music to play.

Is this a known app issue?

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Stanley_4

Grand Maestro

I’d suggest the next time it happens you quickly submit a diagnostic, wait until it clears and submit another. Then contact Sonos support with both diagnostic numbers (don’t post them here) and get them to look into your issue.

Airgetlam

This sounds like a local network issue, with the system not always connecting to the controller ‘instantly’. While there is some minor delay, I’d suggest it isn’t supposed to be that much of a delay.

Beyond the good advice given by @Stanley_4 , I’d also try a network refresh, by unplugging all your Sonos devices from power, then rebooting your router. Once the router has come back up, then plug back in your Sonos devices, wait a couple of minutes, then test. At worst, it won’t change anything, but it may help.

Bruce

B

BaleineAuthor

Contributor I

Looks like it’s resolved. It was network interference. Changed the 2.5Ghz and 5Ghz WiFi channels and the app connects immediately. 👍🏼

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