App sometimes just doesn't work

Forum|Forum|1 year ago
July 14, 2025
13 replies
408 views

This system is great when it works, but only when it works. About 40% of the time it says that it is having issues with connecting to the speakers, the port, the server, or to the streaming service. I know it’s not the internet connection, I work from home and it always works fine for me, wife streams TV, etc. It’s never a problem except for with this product.

I’m still (mostly) able to airdrop music to the sonos products if it has elected to be awful that day, but it fights internally with which music it’s trying to play, what the volume is set at, whether the app lets me actually control that music, etc. Really rage inducing stuff here. Usually after a couple of hours of this circus, it decides that yes, the network is fine, and yes, we can play music today. At this point when it starts being awful, I just switch to vinyl because I know that actually works, and then the app seems to be just fine the next day.

I know there were some app-related issues that happened in 2024, I am surprised that this has not been fixed or addressed yet. If that’s even the issue I’m experiencing. Any advice here? Honestly ready to kind of bag the whole thing and chalk it up to buying something that wasn’t ready for primetime.

Sonos App

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Best answer by Airgetlam

Actually, it sounds like a router issue, not one with the Sonos software. The first thing I’d try is a network refresh, by unplugging all my Sonos from power, then reboot the router. Wait a couple of minutes, then plug back in the Sonos devices. Wait another couple of minutes for the Sonos to reboot and reconnect, then test.

If, as I suspect, this ‘fixes’ the issue, I would certainly look at your router’s manual to set up reserved IP addresses, which will help avoid this issue recurring.

Show previous replies

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ALJ1996

Lyricist III

Great news, I really wish Sonos would prioritize getting this bug pinned down and fixed.

That they haven't feeds my suspicions that it is buried in the legacy Open Source code and that they don't have anyone currently on staff that has the skills to work in that space.

They don’t even acknowledge this bug exists though do they?

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psartorisAuthor

Contributor I

Well, I really hate writing this... We were good for almost 2 weeks and my hopes were high. The past two days have been mostly “can’t connect to server”, “can’t connect to speaker”, etc. Typically I can get it to work for 1 song and then it stops playing. Switched to bluetooth last night because I just didn’t have time to deal with it. That’s after shutting everything down and plugging back in to reboot (router and also all sonos products). IP addresses remain as reserved in the router setup. It’s just too bad.

Stanley_4

Grand Maestro

Time for a diagnostic submission and a call to support, you didn't get lucky and have it be the easy to solve problem we'd hoped it was.

Seriously Call, far better chance of getting good support.

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