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Drallen
Contributor I
Apr 1, 2024 11:40 AM UTC

App Performance, or lack of!

Close to giving up on my Sonos system and looking elsewhere for a replacement. The App is just not for purpose!! Failure in connecting to speakers, failure to respond to commands once connection achieved. Ludicrous reconnection rigmarole required every time I want to listen to music. I’ve had enough. 

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    Ken_Griffiths
    Ken_Griffiths
    Apr 3, 2024 10:21 AM UTC

    If using Unifi then see the below link…

    Also see this manufacturers official link:

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    Toby319
    Lyricist III
    Apr 3, 2024 10:56 AM UTC

    Yupp! All set up just like those links suggest. No joy..

    The network has had that configuration for years, but problems have started recently with Sonos App updates.

    Just went through troubleshooting with Sonos themselves and they ran out of ideas.

     

    My Sonos controller on my Mac mini has no issues whatsoever… only the Sonos App on my phone. My phone has no other issues with connectivity.

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    DrallenAuthor
    Contributor I
    Apr 3, 2024 11:06 AM UTC

    Ditto.

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    Ken_Griffiths
    Ken_Griffiths
    Apr 3, 2024 11:09 AM UTC

    Yupp! All set up just like those links suggest. No joy..

    The network has had that configuration for years, but problems have started recently with Sonos App updates.

    Just went through troubleshooting with Sonos themselves and they ran out of ideas.

    Sounds like you’re out of luck then. The Wife and I use a different type of wired/wireless mesh network, which works great with Sonos & their App, so sorry I can’t assist you further.

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      Toby319
      Lyricist III
      Apr 3, 2024 11:15 AM UTC

      Appreciate your help and efforts, I really do!

      Out of luck indeed… can`t do much about fixing the App.

       

      Has been running perfectly fine for years (and still does via the computer)… when I first set up UniFi 5 years ago, it quickly became apparent that Sonos didn`t like RSTP, so that got sorted fairly quickly.

      Sonos App updates come out all the time with “Bug fixes and performance improvements”… can only keep fingers crossed!

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      buzz
      Grand Maestro
      Apr 3, 2024 1:24 PM UTC

      Sometimes I find that Ubiquiti updates break things. I do not automatically update Ubiquiti. As a test power down PLAY:3.

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        Toby319
        Lyricist III
        Apr 3, 2024 2:00 PM UTC

        I have indeed rebooted everything… the network, the APs, Sonos… everything.

        Sonos works great from the Mac mini controller.

         

        Just not from the App (which got even worse after rebooting the Sonos units.

         

        Certainly not convinced that Ubiquiti is to blame there. Everything else works great.

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        Grand Maestro
        Apr 3, 2024 2:09 PM UTC

        One should never assume that the problem must be […] or cannot be […], however, you should play the percentages. I don’t put Ubiquiti at the top of my list, but it is not buried deep in the list.

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          Toby319
          Lyricist III
          Apr 3, 2024 2:13 PM UTC

          No, that`s true…

           

          But when the App constantly fails to connect to my Sonos units and the desktop does not… and everything on the matrix table of the Sonos system shows green, then the Sonos App places very (!) high, if not at the top of the list of suspects.

           

          No other issues other than the App.

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          buzz
          Grand Maestro
          Apr 3, 2024 2:46 PM UTC

          What if communication between the 2.4 and 5GHz segments is blocked?

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