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Contributor I
Aug 3, 2023 11:59 PM UTC
Answered

app not working

Is anyone else opening the Sonos app and it says Sonos like normal than just goes to a black screen

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Ken_Griffiths
Aug 4, 2023 12:28 AM UTC

See this thread, which perhaps may assist too…

 

4 replies

Ken_Griffiths
Aug 4, 2023 12:08 AM UTC

No, it’s working okay here. As a first suggestion, is the device you’re using perhaps short on storage space?

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Polly1Author
Contributor I
Aug 4, 2023 12:13 AM UTC

No it’s running a beta system I suspect that to be the reason. I just tried it on my work phone and it works fine. 

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Ken_Griffiths
Aug 4, 2023 12:20 AM UTC

No it’s running a beta system I suspect that to be the reason. I just tried it on my work phone and it works fine. 

Ah yes, the Sonos Apps (and other Apps) are not guaranteed to work with any beta operating systems. I think others have mentioned that it is not working with iOS beta v17.4, for example, so that’s ‘likely’ the cause of your issue. 

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Ken_Griffiths
Aug 4, 2023 12:28 AM UTC

See this thread, which perhaps may assist too…

 

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