app not updating

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Continuing problems with Sonos

For a number of weeks now the software on my laptop is showing as an update available but repeated efforts just show ‘The Sonos controller failed to install. The rest of the update cannot continue’

I’m becoming increasingly frustrated after spending a small fortune on Sonos speakers, subs etc.

Any help would be appreciated.

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AirgetlamAnswer

The data regarding the connection to your library is stored on the speakers, and not the controller app. There shouldn’t be any impact when deleting, and reinstalling.

Bruce

G

GuitarSuperstar

Lead Maestro

Have you tried deleting the Sonos app on your laptop completely and re-installing it?

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"Receive with simplicity everything that happens to you." - Rashi

S

stu1962Author

Contributor I

I haven’t tried that yet as I had so much hassle connecting to my music library the last time I did it but may be a last resort.
Thanks

Stuart

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AirgetlamAnswer

The data regarding the connection to your library is stored on the speakers, and not the controller app. There shouldn’t be any impact when deleting, and reinstalling.

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Bruce

S

stu1962Author

Contributor I

All sorted, thanks very much.

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