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An American
Trending Lyricist I
February 23, 2025

App not responding

  • February 23, 2025
  • 1 reply
  • 349 views

If the app has been open for several hours whether music is playing or not,  it won’t respond or takes forever respond if I try to add a room to the active group or change the music.  Sometimes the music just stops and shows only one room that is in the group. It is always the same room whether or not that room was part of the group. 
I hope this is making sense. 
Thank for any help or advice you have. 

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1 reply

Sotiris C.
Sotiris C.
Sonos Staff
February 24, 2025

Hello ​@An American, welcome back!

I’m sorry to hear you are experiencing issues with the Sonos App.

Let’s try a few basic Sonos App troubleshooting steps:

  • Make sure your Sonos App is on the latest update.
  • Force-close the Sonos App and re-launch.
  • You can Reset the Sonos App and when you launch it again tap on “Join existing system".
  • Refresh the network connection by rebooting all networking devices involved. Start with your Router → Sonos → Controller (smartphone/tablet)
  • Uninstall and re-install the Sonos App. Make sure to Download the Sonos App from our official website.

If you are still experience the Sonos App being slow to respond or not working properly in any way, Submit Diagnostics within 10 minutes of the issue happening and contact our Support Team for some live troubleshooting.

They have tools at their disposal to provide you with advice and information specific to your system and what it reports.

I hope this helps.

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