App loses connection to devices when logged in!

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I’ve been struggling with the Sonos S2 app. All works fine with the app until I log in. At that point, all of my devices become unavailable. If I log out, close the app and go back in, my devices become available again. Clearly there’s something in my profile that’s completely screwed up. I’ve tried countless times to reconnect the devices, but the app always fails once I log in. It seems like I have to delete my account and recreate it, but that may be extreme (and might mess up my registrations).

Of course, despite my system working fine when I’m not logged into the app, I lose access to all of my services unless I’m logged in.

How do I fix this?

Thanks!

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Ken_GriffithsAnswer

If all the Sonos speakers ‘disappear’ every time you login into the App, and you are sure you do not have another Sonos account, it might be best to first try transferring your system (when all devices are visible in the App) to your known Sonos account credentials. See this link:

https://support.sonos.com/en-us/article/transfer-your-sonos-system-to-a-new-account

If that does not fix things, then try a Sonos App reset in ‘Settings/App Preferences’ - that will log you out the App and reset it.. just slide the reset App off screen.

Next open the App and step through the opening screens and accept T&C’s and local network/bluetooth access etc. When, or if, prompted, let the App connect back to the ‘existing’ Sonos System on your network and sign back into the App and see if that resolves it for you… if not I suspect you may have accidentally created another Sonos account, or there maybe a problem with your existing account and so I would then perhaps contact the Sonos support staff via this link below, to perhaps resolve the matter with them:

https://support.sonos.com/s/contact

Hope the above helps you to get things sorted.

Show previous replies

R

R C

Lyricist III

You need to log in to do a bunch of stuff. For example: updating firmware, doing the trueplay setup, etc. Issue still here for me even after latest app update.

J

JonF

Lyricist III

I agree, I can’t use tuning etc.

R

R C

Lyricist III

Updated to 15.1.1 today and it seems to work!!! I was able to log in and update the devices as well. So far nothing seems to have dropped. Crossing my fingers but if you were having issues, at least 15.1.1 seems to have fixed it for me for now so give it a shot. No other change in network or anything.

J

JonF

Lyricist III

It seems to work! I had to remove nd reinstall on my iPad as it would fail on updating but then all works. On my iPhone it let me sign in and update. On both I am now signed in and can see all speakers. I can now auto tune.

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