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Holgarsson
Contributor I
May 6, 2023
Answered

App login

Ref 1717212292

I can’t log into the sonos app, and I can’t search in the Spotify account on Sonos. Have an iPhone

Have reset the app, re-installed the app, no luck

If I use my wife’s iPhone, it works fine…

Anyone have any suggestions-tips?

regards

Kari

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controlav
controlavAnswer
Lead Maestro
May 10, 2023

Sounds like the iPhone is running MS Defender, which makes it incompatible with the Sonos app.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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controlav
controlav
Lead Maestro
May 30, 2023

Have you contacted the Defender folks?

They are well aware and someone from that team has posted on a different thread here that they are working on a fix. They have broken Sonos before, so should be able to fix soon I would hope.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Airgetlam
Airgetlam
May 30, 2023

I would hope so too,  it it’s been at least a week or so from that particular post, and no resolution yet. 

Bruce
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