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AdamCT
Avid Contributor I
Dec 9, 2021 4:06 PM UTC

Amazon Ultra HD not showing badge on Play:5 (gen 2)

I’m not seeing the “Ultra HD” badge when I stream Amazon HD on my Play:5 (gen 2) pair + Sub. It’s working fine on my Arc + Sub + Surrounds. Any thoughts?

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65 replies

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Ken_Griffiths
Ken_Griffiths
Dec 15, 2021 1:55 PM UTC

@Mr. T,

Thanks for clarifying. I had read the earlier post too about the ‘badge display’ issue, so just wasn’t quite sure whether it was that or the audio format being sent/received. Hope it gets sorted for you soon.

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    bockersjv
    bockersjv
    Local Superstar
    Dec 15, 2021 3:42 PM UTC

    Great work Mr T

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      Mr. T
      Mr. T
      Dec 15, 2021 3:57 PM UTC

      Great work Mr T


      Thank you @bockersjv , I’m just glad Support confirmed the issue as lost count the number of times I’ve rebooted speakers and tinkered with router settings trying to get it to work!

      Although really just waiting on Spotify’s HiFi implementation as my preferred music service…

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        User821893
        Contributor I
        Dec 16, 2021 9:59 AM UTC

        I have the same setup (Play:5 (gen 2) pair + Sub) and issue of no Ultra HD badge from Amazon. I remove sub and I lose HD?? I hope they resolve this issue soon, as people with stereo pairs and sub setups are probably the users that are most likely to want to listen in Ultra HD.

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        Mr. T
        Mr. T
        Dec 16, 2021 12:17 PM UTC

        I have the same setup (Play:5 (gen 2) pair + Sub) and issue of no Ultra HD badge from Amazon. I remove sub and I lose HD?? I hope they resolve this issue soon, as people with stereo pairs and sub setups are probably the users that are most likely to want to listen in Ultra HD.


        The Ultra HD badge should appear if you leave it to play for a couple of minutes after removing the Sub.

        Twice I’ve seen these exact timings on my Ones stereo pair after removing Sub; no badge for first 1min 50secs, then HD shows before Ultra HD at 2mins 30secs. Once you eventually have the higher audio format it’s more stable until you then bond the Sub again, then it has to recalibrate what format to play again.

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