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AdamCT
Avid Contributor I
December 9, 2021

Amazon Ultra HD not showing badge on Play:5 (gen 2)

  • December 9, 2021
  • 65 replies
  • 3443 views

I’m not seeing the “Ultra HD” badge when I stream Amazon HD on my Play:5 (gen 2) pair + Sub. It’s working fine on my Arc + Sub + Surrounds. Any thoughts?

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Mr. T
Mr. T
December 10, 2021

Thanks for that link👍. It certainly reads to me like ANY Sub should work with the other devices listed (including the Play:5 (gen2)). It’s worth in your case trying rebooting/unbonding/bonding the players, I think, as my thoughts are that this should be working for UltraHD playback IMHO.


Tried all that before and it didn’t help… Reboots of modem/router and lost count of how many times I’ve unbonded and bonded the Sub and every time with it bonded, only HD. Changing SonosNet channel doesn’t help either. I’ve even tried a hard-wired Sub and turned WiFi on the Sub off and still didn’t get UHD.

    Ken_Griffiths
    Ken_Griffiths
    December 10, 2021

    Just to perhaps assist, in the Sonos App ‘about box’ the hardware version begins…

    Sonos One (gen1) : 1.21

    Sonos One (gen2): 1.26 

    Mr. T
    Mr. T
    December 10, 2021

    @Mr. T, just curious, but are your Sonos Ones gen1 or gen2, maybe it’s just the One (gen2) devices that are supported as the article doesn’t mention that it’s all generations of the Sonos One?… it’s a little ambiguous.


    I have a gen 1 and gen 2 in a stereo pair, and another two gen 2’s in a stereo pair. Same issue with both stereo pairs. I can get Ultra HD on the One (gen1)

    Belly M
    Belly M
    December 10, 2021

    I have several Sonos One (Gen 1s) and they do not play HD or Ultra HD from Amazon Music.

    bockersjv
    bockersjv
    Local Superstar
    December 10, 2021

    Just tried this.  I had to change the settings in the Amazon Music app to play HD in at least 2 places.

    I then stopped the Amazon music stream and re-authorised Amazon Music within the Sonos App.

    Now the HD appears when playing.  This is on 2 Gen2 Play 5s and a Gen2 sub.


    But is the song you’re playing actually capable of being Ultra HD? If so, then your stream is being downgraded to HD.

    Correct it only shows HD never Ultra HD.

    If I play an Ultra HD track in the Amazon App and share to Sonos it shows Ultra HD still on the Amazon Music app but no HD or Ultra when displaying on Sonos App.  

    Mr. T
    Mr. T
    December 10, 2021

    I have several Sonos One (Gen 1s) and they do not play HD or Ultra HD from Amazon Music.


    Have you enabled HD playback in your Amazon music settings? I first had to upgrade before the higher quality would play.

    https://www.amazon.com/music/settings


    Can you play HD/Ultra HD directly from the Amazon Music app?

    Also playback has to be started from within the Sonos app to get the higher quality streams on Sonos, rather than the Amazon Music app.

     

    Mr. T
    Mr. T
    December 10, 2021

    Just tried this.  I had to change the settings in the Amazon Music app to play HD in at least 2 places.

    I then stopped the Amazon music stream and re-authorised Amazon Music within the Sonos App.

    Now the HD appears when playing.  This is on 2 Gen2 Play 5s and a Gen2 sub.


    But is the song you’re playing actually capable of being Ultra HD? If so, then your stream is being downgraded to HD.

    Correct it only shows HD never Ultra HD.

    If I play an Ultra HD track in the Amazon App and share to Sonos it shows Ultra HD still on the Amazon Music app but no HD or Ultra when displaying on Sonos App.  


    As a trial, if you remove/unbond your Sub from your Play:5s, do you then see Ultra HD?

    Playback has to be started from within the Sonos app to get the higher quality streams.

    bockersjv
    bockersjv
    Local Superstar
    December 10, 2021

    Tried removing the sub.  Result was i could not even get HD.  Which doesn't make any sense!

    Re added an get the HD symbol.

      Ken_Griffiths
      Ken_Griffiths
      December 10, 2021

      I’ve just gone away to test this and it looks to me like that the One (gen1 and gen2) are both supported for UltraHD

      Here is a screenshot from a stereo pair of One (gen2’s) hardware version 1.26 called ‘Utility’ from my setup and they show ‘UltraHD’

      If I play the exact same track to a stereo pair of One (gen1’s) hardware version 1.21 called ‘Patio’ from my setup it also shows as ‘UltraHD’

      So it’s not that, as it shows all versions of the Sonos One hardware version 1.21 and 1.26 are supported.

        Mr. T
        Mr. T
        December 10, 2021

        Tried removing the sub.  Result was i could not even get HD.  Which doesn't make any sense!

        Re added an get the HD symbol.


        From my testing, it can take a moment before the applicable audio resolution badge appears after removing the Sub. But if I play a track for 5 seconds or so then rewind to start it again a couple of times, the Ultra HD badge then appears after either no badge showing, or the HD showing initially.

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