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DP Free
Contributor I
May 30, 2026 6:10 PM UTC

Amazon stations unplayable from favorites

Reporting a bug here.  Amazon stations can be played from the station lists, but not from favorites.  When playing from favorites, it generates a “unable to play content” error, followed by a “something went wrong” error.  This happens on android and windows.  Again, the stations play when played direction from the station list.

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8 replies

106rallye
106rallye
May 30, 2026 6:40 PM UTC

And when you ad them again? Amazon might have change the link.

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    Stanley_4
    Stanley_4
    Grand Maestro
    May 30, 2026 7:24 PM UTC

    Happens here all the time, Amazon rearranges their system and Sonos saved links are broken by the changes.

    Pain in the neck for a long time now and so far no published fix or work-around, fix would likely have to be by Amazon and not Sonos.

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      DP FreeAuthor
      Contributor I
      Jun 5, 2026 7:25 PM UTC

      And when you ad them again? Amazon might have change the link.

      No, I tried everything,  including reinstalling the app and starting over.  But when the Amazon station is added back to favorites, the error comes back.

      Does anyone from SONOS read or reply to these questions?

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      kdowling
      kdowling
      Jun 5, 2026 7:43 PM UTC

      As this community is primarily other users, SONOS employees seldom post here. A moderator might, every once in a while.

      For tech support, you should submit  a diagnostic right after trying the station from favorites. And then, when you have time, contact support and give them the diagnostic number.

      Submit Diagnostics

      Contact support: https://support.sonos.com/en-us/contact

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        Stanley_4
        Stanley_4
        Grand Maestro
        Jun 5, 2026 8:37 PM UTC

        What stations are you trying?

        Do they play on your Sonos when directly selected on Amazon and not as a favorite?

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        DP FreeAuthor
        Contributor I
        Jun 5, 2026 8:41 PM UTC

        What stations are you trying?

        Do they play on your Sonos when directly selected on Amazon and not as a favorite?

        Yes, they play directly from the station list.  Just not from favorites.  True of any amazon station, but the one I’m using is Jazz Standards.  But no stations work from favorites.

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        Stanley_4
        Stanley_4
        Grand Maestro
        Jun 6, 2026 1:59 AM UTC

        That one won't play for me either.

        Try Enya or Smooth Jazz, both play from favorites here.

        Edit:

        After this I couldn't get back to my Spanish Guitar station / favorite. Closing and reopening the app got it to play.

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        MoPac
        MoPac
        Headliner III
        Jun 6, 2026 3:43 AM UTC

        Same here.  I get the message “Something went wrong….  All other service stations I have in Favorites play OK.

        ​@Stanley_4.  I could not even get the Amazon station Smooth Jazz to play from Favorites.

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