Amazon Playlist Shuffle Only Queues 200 Songs

Hi ​@Jock Hunter,

I’m sorry to hear that you’re having trouble loading your full playlist.

From out internal information, the maximum amount of tracks you can add to the queue from Amazon Music is 500 tracks, so almost double what you have in your playlist. When adding the playlist to the queue, do you see any error message? Also, you mention that having shuffle selected only queues the first 200 tracks; if shuffle is off, does the playlist queue as expected?

If you can easily replicate this issue, please submit a diagnostics and send it to me in a private message (not in a reply to this thread) and I can check with my colleagues if they can also replicate it.

Hi, thanks for your response. When adding the playlist to the queue, all tracks are added. It is only when shuffle is selected that the queue is limited to 200 tracks. I'll recreate and send a diagnostic as requested. Thanks. Dave. 

Hi Jamie. Diagnostic sent - ref ********

Moderator edit: Diagnostic number recorded and removed

Try the Desktop app or third party, the mobile app has some inexplicable 200-item limits, though shuffling is done by the speakers so shouldn’t be affected.

Hi ​@Jock Hunter,

Thanks for the confirmation.

I’ve raised this with the team for them to look into but they have requested some more information:

1. Is this a personal playlist you’ve created in the Amazon app or is this an Amazon curated playlist? 
2. Are you able to provide a screenshot of the differences in the Sonos app after queueing the playlist both with and without shuffle enabled? 

If you can reply back with answer to the above then I can follow up on this.

Hi, this is a personal playlist I've created in the Amazon App. I've attached a screenshot of the playlist in the Amazon app showing the 285 tracks, then in the Sonos App with and without shuffle selected. 

Hi ​@Jock Hunter, 

Thanks for the screenshots, I’ll pass them along.

Do you know how many tracks in the playlist are Atmos content? Also, can you tell if the missing songs are the last 85 songs in the playlist even with shuffle or does it just add 200 tracks to the queue and stop? We’re trying to replicate this on our end as well, so the more information the better. 

Hi Jamie. 107 of the songs are in Atmos. It adds the first 200 songs to the queue and then shuffles those only. The desktop app works OK, if that's any use. Thanks. Dave.