Amazon Music Unlimited stops and starts on Sonos
To begin, I use many streaming music services and they all stream flawlessly through my S1 Sonos network, except for Amazon Music Unlimited. I read all of the content in the Sonos knowledge base about how to address stop-and-start issues while streaming music. None of the causes included in the Sonos issue punch-list apply to me. My average download speeds are consistently in excess of 650mbps even during peak usage periods. None of the other causes apply to my set-up.
The key issue is that all of the streaming services I use besides Amazon Music Unlimited do not have any stop-and-start issues. So it’s clearly logical that the start and stop issue i’m experiencing isn’t due to any of the issues documented in the Sonos knowledge base. Only Amazon Music Unlimited stops and starts.
I have a mixture of 12 S1 and S2 generation devices so (unfortunately) I’m forced by Sonos to run the S1 controller software (which really makes me angry with Sonos. Shame on Sonos). The Sonos “solutions” are to either run both an S1 and S2 network with segregated devices or scrap your S1 devices. Those “solutions” are absurd and insulting. Unless Sonos develops S3 that will concurrently support all generations of devices, I can never purchase another new device since new devices can’t be activated on my S1 network. Seems like Sonos has an unsustainable revenue strategy for existing S1 device owners.
The stops and starts occur randomly and at different points in time on different speakers. A speaker in “room A” will actively stream while a speaker in “room B” stops. Then room A might stop and room B will start. Or they’ll both stop or start at the same time. This jumble of sounds occurs simultaneously across speakers in 9 of my rooms.
The Sonos organization has lost credibility in terms or their customer service. It would encouraging if they could fix the Amazon Unlimited Music stop-and-start issue. It would be a monumental improvement in their credibility if they created functional generational compatibility across all of the devices they’ve sold to their customers.