Amazon Music "Something Went Wrong. Try Again"

Forum|Forum|1 year ago
November 20, 2024
3 replies
257 views

I now get the Amazon Music "Something Went Wrong. Try Again" multiple times a day, every day. I do not have Alexa enabled on any of my speakers. My account is valid and in good standing, I reauthorize my account, restart the app, re-boot the speakers, all to no avail. It eventually goes away, but it’s extremely frustrating.

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Best answer by Airgetlam

Have you rebooted your router, followed by a reboot of your speakers?

If so, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

AirgetlamAnswer

Have you rebooted your router, followed by a reboot of your speakers?

If so, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce