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BradN11
Contributor I
Oct 15, 2021 11:16 PM UTC
Answered

amazon music skipping

While playing music from Amazon music on Sonos the songs skip constantly. When I switch to another streaming service on Sonia they work fine.

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Airgetlam
AirgetlamAnswer
Oct 15, 2021 11:46 PM UTC

That suggests one of two things. 1) the server from Amazon music is having a hard time responding to the Sonos’ speaker’s request for music, or 2) that there’s a difference in the bandwidth required (is Amazon HD music, perchance) and your Sonos system is running into headroom issues when trying to get enough bandwidth from your router to play the stream. Might be worth double checking the wifi interference FAQ, as there’s lots of good information there, even if it turns out to be 1) and not actually 2). 

Bruce
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4 replies

Airgetlam
AirgetlamAnswer
Oct 15, 2021 11:46 PM UTC

That suggests one of two things. 1) the server from Amazon music is having a hard time responding to the Sonos’ speaker’s request for music, or 2) that there’s a difference in the bandwidth required (is Amazon HD music, perchance) and your Sonos system is running into headroom issues when trying to get enough bandwidth from your router to play the stream. Might be worth double checking the wifi interference FAQ, as there’s lots of good information there, even if it turns out to be 1) and not actually 2). 

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Bruce
dps1607
Lyricist I
Nov 3, 2021 4:17 AM UTC

I am having the exact same problem.  I’ve gone in circles with this.  Plenty of  bandwidth to the modem, Velop router.

 
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Airgetlam
Airgetlam
Nov 3, 2021 5:35 AM UTC

Bandwidth to the modem isn’t the significant factor, it’s the bandwidth (and potential wifi interference ) between the router and the speakers, and between the speakers, if grouped, that is most frequently the issue. 

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Bruce
dps1607
Lyricist I
Nov 3, 2021 1:08 PM UTC

Thanks for the input.  I have deleted all groups in an effort to isolate it.  I have moved things around and will dig further into interference.  Ive already set the channel, etc.

 

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