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AndrewBright
Contributor I
Nov 23, 2023 12:29 AM UTC

AMAZON MUSIC PROBLEMS IN SONOS

After successfully using Amazon Music on Sonos for a long time my full Amazon music library is no longer being displayed. I am unable to browse artists or albums however playlists are fine.  I have had extensive discussions with Sonos and been through all the common fix processes like updating apps uninstalling/installing Sonos/Amazon apps, re booting router etc but the problem remains. Has anyone had this issue and found a solution?   

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    8 replies

    Stanley_4
    Stanley_4
    Grand Maestro
    Nov 23, 2023 3:07 AM UTC

    My Amazon was working fine a couple of hours ago.

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    AndrewBrightAuthor
    Contributor I
    Nov 24, 2023 1:41 AM UTC

    Thanks Stanley good to know.

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    Ken_Griffiths
    Ken_Griffiths
    Nov 24, 2023 2:07 AM UTC

    FWIW - The Amazon Music service on Sonos is all working fine here too in the UK at the moment. Able to browse, play etc.

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    AndrewBrightAuthor
    Contributor I
    Nov 24, 2023 3:39 AM UTC

    Thanks Ken I will keep trying to get somewhere with Amazon where I think the problem lies. 

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    Ken_Griffiths
    Ken_Griffiths
    Nov 24, 2023 12:12 PM UTC

    If not done already, maybe check your Sonos and Amazon profile settings are set to your country of residence. If they are different that can cause problems.

    For Sonos profile go here:

    https://www.sonos.com/en-au/myaccount/user/profile

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    controlav
    controlav
    Lead Maestro
    Nov 24, 2023 3:05 PM UTC

    You sure this isn’t because you need an Ultimate subscription now, instead of just Prime?

    https://support.sonos.com/en-us/services/amazon-music

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    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    skullc
    skullc
    Prodigy III
    Nov 24, 2023 3:24 PM UTC

    Working fine for me on a “free” prime account 

    can browse all my albums and artists with no issues 

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    Network= livewire cpe pro 3 +eero 6 pro wireless
    AndrewBrightAuthor
    Contributor I
    Nov 26, 2023 2:36 AM UTC

    Thanks everyone for your advice. Country settings are all fine and I have been using Amazon successfully through the Sonos app until fairly recently when Albums and Artists listings only displayed about half of my Amazon library. Then I found artists and albums were not displayed at all however I’m now back to being able to see Artists displayed up to partially through letter “H” while Albums are only displayed to halfway through the letter “L”. I have 53 playlists which are listed in Sonos/Amazon the same as in Amazon while I have 11804 individual music tracks which are identically displayed in Sonos/Amazon and Amazon. I also have 240 tracks at the end of the track listing in Amazon which say that “the content is no longer available”. Is my library just too big?    

    I have been back and forward with Sonos and Amazon for weeks but getting nowhere, they don't seem to have a clue why this has started happening or how to fix it. I have Music Unlimited. 

    Thanks again everyone for trying to help, any further advice would be appreciated. 

     

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