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Captkana13
Contributor I
December 3, 2020

Amazon Music not playing

  • December 3, 2020
  • 3 replies
  • 159 views

My Amazon music is not playing on my Sonos. I have the free version and it keeps telling me to upgrade. I have removed it and addded it back. I have reauthorized it but nothing works. Any recommendations?

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3 replies

Mark P
Mark P
Retired Sonos Staff
December 3, 2020

Hi @Captkana13.

Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.

There are four tiers of access to Amazon Music on Sonos:

  • Amazon Music Unlimited
  • Amazon Music HD
  • Prime Music
  • Amazon Music Library

To know more about amazon music on Sonos click here.

If you need help with any other information, please be sure to let us know.

 

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Captkana13Author
Contributor I
December 3, 2020

Thanks. Yes we have prime music and it was working fine until about a week ago. I can’t get it to work on Sonos but my prime music plays fine on my Amazon music app

Mark P
Mark P
Retired Sonos Staff
December 3, 2020

Hi @Captkana13.

Welcome, thank you for reaching out to Sonos Community.

So you’re using amazon prime music. If it's not the reauthorizing of the account that fix the issue and still telling you to upgrade the account then that's the time you need to contact Amazon prime music support team, might have something do to with you’re profile or settings in your account.

If you need help with any other information, please be sure to let us know.

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